UASC Practice Coordinator

Adult Learning; Norwich; Hybrid; GBP 25,000 - 26,000; Full time

Job summary

A local government organization is looking for a UASC Practice Co-ordinator (Administration) to provide business support for the Unaccompanied Asylum Seeking Children’s Teams. The ideal candidate will have strong customer service skills, exceptional IT proficiency, and the ability to work both independently and as part of a team. This full-time position offers a competitive salary and a range of benefits including flexible working opportunities and generous holiday entitlement.

Benefits

Competitive salary

Generous holiday entitlement

Health and wellbeing services

Financial benefits through employee discounts

Blue Light card for Fire Service and Social Care Workers

Relocation expenses (where applicable)

Local Government Pension Scheme with employer contribution

Qualifications

• Experience working in an office environment with excellent customer service.
• Exceptional IT skills and ability to use relevant software and systems.
• Ability to work to tight deadlines, prioritise tasks, and communicate effectively at all levels.
• Commitment to delivering high-quality support and a proactive, positive, team-oriented approach.

Responsibilities

• Provide professional business support to the UASC Teams.
• Deliver a consistent business support service to managers, staff and service users.
• Work effectively within the team and manage tasks and deadlines.
• Utilise IT skills to support administrative processes and information systems.

Skills

Customer service

IT proficiency

Time management

Communication

Job description

Job Overview

UASC Practice Co-ordinator (Administration) | 8963 | Permanent Contract | 37 hours per week | £25,583 to £25,989 per annum | Grade D | County Hall

An exciting opportunity is being offered as a Practice Coordinator (Administration) to support the Unaccompanied Asylum Seeking Children’s (UASC) Teams.

We are looking for a highly focussed, organised, and resourceful individual who is looking for the next step in their career path. This role requires you to work closely as part of the Business Support team and with Operational Team Managers. You will be comfortable working within the team but also have the skills and confidence to work independently. Being part of an effective business support team is a vital element to the success of Children’s Services and this post contributes greatly by delivering a consistent business support service to the managers, staff and ultimately our Service Users.

You will have previous experience of working in an office environment with excellent customer service and exceptional IT skills. You will also be able to work to tight deadlines, prioritise work and be able to communicate effectively at all levels. If you are committed to delivering first class levels of support, are proactive as well as positive, are a true team player and have a "can do" approach, then we would welcome your application.

For more information and an informal conversation, please contact Natasha Taylor, UASC Assistant Business Manager at [e-mail].

Responsibilities

• Provide professional business support to the UASC Teams and work closely with the Business Support team and Operational Team Managers.
• Deliver a consistent business support service to managers, staff and eventually service users.
• Work effectively within the team and independently as required, managing tasks and deadlines.
• Utilise IT skills to support administrative processes and information systems.

Requirements and Qualifications

• Experience working in an office environment with excellent customer service.
• Exceptional IT skills and ability to use relevant software and systems.
• Ability to work to tight deadlines, prioritise tasks, and communicate effectively at all levels.
• Commitment to delivering high-quality support and a proactive, positive, team-oriented approach.

Benefits

• Competitive salary
• Generous holiday entitlement
• Health and wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need
• Financial benefits such as Norfolk Rewards employee discounts programme
• Blue Light card for Fire Service and Social Care Workers
• Relocation expenses (where applicable)
• Advances of expenses for work travel
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions
• Tax efficient ways of getting extra pension and new bikes
• Access to tax-efficient car lease scheme for greener travel (subject to eligibility)
• A referral bonus if you refer someone you know to a hard-to-fill job

Application and Additional Information

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

Redeployment: priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or who are in a redeployment position.

Redeployment closing date: 29 September 2025 at 23:59

All other applicants closing date: 07 October 2025 at 23:59