Tyre Service Supervisor Operational · Sowerby Bridge

Soltyre Ltd; Sowerby Bridge; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading tyre specialist is seeking an experienced Service Supervisor to assist the Branch Manager in daily operations. The role involves customer service, financial oversight, and fostering a safe working environment. Join a collaborative team that values professional development and offers competitive benefits.

Benefits

Competitive Salary based on skills and experience

Ongoing training and professional development

Company pension plan

Cycle-to-work scheme

Free on-site parking

Company fuel card and tyre discounts

Company van

Mentorship and development opportunities

Qualifications

• Excellent customer service and communication skills.
• Strong attention to detail and commitment to quality.
• Ability to work independently and as part of a team.

Responsibilities

• Handle customer phone enquiries with professionalism and efficiency.
• Accurately price and process tyre orders.
• Generate and manage invoices, maintaining precise financial records.

Skills

Customer service

Communication

Attention to detail

Job description

At Soltyre, we're not just in the tyre business; we also specialise in providing outstanding customer service. Founded in Dumfries in 2009, Soltyre has grown into one of the nation's largest independent tyre specialists. We provide a comprehensive range of tyre services to retail and commercial customers alike, with branches spanning across Scotland and Yorkshire. Our commitment to excellence, coupled with our extensive local knowledge and access to a diverse range of manufacturers, sets us apart in the industry. From the rolling hills of Scotland to the bustling streets of Yorkshire, Soltyre is here to serve as your trusted local tyre experts.

We are looking for an experienced and motivated Service Supervisor to join our team, assisting the Branch Manager in the daily operations of the branch, ensuring it runs efficiently and profitability whilst delivering exceptional customer service. The successful candidate will be responsible for administration within the depot, providing excellent customer service, and maintaining a clean and safe work environment.

Key Responsibilities:

• Handle customer phone enquiries with professionalism and efficiency.
• Accurately price and process tyre orders, ensuring prompt service.
• Generate and manage invoices, maintaining precise financial records.
• Input stock data with attention to detail, ensuring accurate inventory management.
• Load and manage jobs on the CAM System, maintaining a streamlined workflow.
• Allocate jobs to fitters through the CAM System, optimising team efficiency.
• Demonstrate a willingness to learn about tyre products and services.
• Maintain a clean and organised workshop and yard, adhering to health and safety standards.
• Operate a forklift (training provided for the right candidate).Develop expertise in all aspects of branch operations.
• Engage in retail tyre fitting with prior experience or a willingness to undergo training.
• Assist in the workshop as needed, contributing to team success.

Skills & Qualifications

• Excellent customer service and communication skills.
• Strong attention to detail and commitment to quality.
• Ability to work independently and as part of a team.

Salary & Benefits:

• A Competitive Salary based on your skills and experience
• Enjoy ongoing training and professional development to enhance your career
• Be part of a friendly and collaborative work environment where you’re valued.
• Benefit from a comprehensive company pension plan designed to help you plan for retirement.
• Embrace a healthier commute with our cycle-to-work scheme and make the most of exclusive employee discounts.
• Experience the ease of free on-site parking and a hassle-free working environment.
• Enjoy additional savings through discounts on products and services across our group, including a company fuel card and tyre discounts!
• Benefit from a company van to make your job (and commute) even easier.
• Join a team that is dedicated to your professional growth, offering mentorship and development opportunities to help you reach your full potential.