TWC Client Onboarding Specialist

Join us in the role of Client Onboarding Specialist where you will ensure a seamless transition for new customers, enhancing their experience and satisfaction by providing personalised support and guidance while ensuring we meet the risk management framework. In this role, you will also communicate with new clients to understand their specific needs and goals, develop and implement onboarding plans tailored to individual client requirements whilst coordinating with internal teams to ensure all client needs are met. The role also focuses on monitoring client satisfaction and feedback to improve the onboarding process, providing training and support to clients on using the sales finance systems and completing ledger switch on online with risk management framework.

Essential skills:

• Confident communicator who is willing to challenge behaviours and ways of working, drive innovation and pioneer new ideas.
• Strong technical skills and commercial acumen.
• Stakeholder management.
• Ability to identify and resolve potential issues proactively.
• Cross collaboration to seek and drive efficiencies.

Desired skills:

• Strong interpersonal skills and confidence in engaging with internal partners and the ability to build on and establish new relationships.
• Demonstrated desire for continued learning.
• Discretion and ability to handle confidential, sensitive, and legally privileged information.

This role can be based at the following locations:

1. 1 Snowhill, Snow Hill Queensway, Birmingham
2. 1 Churchill Place, Canary Wharf, London
3. 51 Mosley Street, Manchester

Purpose of the role:

To generate revenue and promote the bank's diverse Trade & Working Capital product and service offerings to various customer segments.

Accountabilities:

• Identification of potential customers, analysing their needs and preferences, and staying abreast of emerging market trends and competitor strategies.
• Creation of detailed profiles for target customer segments, outlining their requirements, needs, and pain points to tailor sales approaches and product recommendations.
• Relationship management of potential and existing customer relations through the execution of high-quality customer support, by responding to queries and resolving issues, gaining their customer trust, and understanding their financial goals and challenges.
• Understanding of the features, benefits, risks, and compliance requirements of various Trade & Working Capital products and services offered. Understanding of the key features, benefits, risks, enhancements, and regulatory requirements of new and existing banking products, and communicate insights clearly to potential customers to address their financial needs.
• Development of compelling sales pitches and proposals that showcase the value proposition of the bank's offerings to convert leads into customers, and negotiation of terms that are beneficial for both the client and the bank.
• Collection and analysis of customer feedback on various products, services, and overall experience, to support the development of reports that communicate key findings to relevant stakeholders, to inform product development and sales strategies.
• Monitoring of lead conversion rates, customer acquisition costs, and other relevant metrics to assess sales performance and identify areas for improvement.

Assistant Vice President Expectations:

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/business divisions.
• Lead a team performing complex tasks, using well-developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identifying the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/or projects, identifying a combination of cross-functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and develop new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practices (in other areas, teams, companies, etc.) to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.