Tusker - Maintenance Controller - Watford

Lloyds Banking Group; Carlisle; On-site; GBP 35,000 - 38,000; Full time

Job summary

A leading banking institution in Carlisle is seeking a Maintenance Controller to manage vehicle repairs and ensure customer satisfaction. The role requires extensive knowledge of vehicle maintenance, strong communication skills, and experience in a dealership. Additional benefits include a generous pension contribution and performance-related bonuses.

Benefits

Generous pension contribution

Annual performance-related bonus

Share schemes

Discounted shopping benefits

24 days' holiday plus bank holidays

Wellbeing initiatives and parental leave policies

Qualifications

• Experience in a manufacturer's franchised dealership in workshop & service desk environments.
• Experience of working in a cost approval & audit function.

Responsibilities

• Coordinate vehicle repairers and suppliers to ensure a cost-effective process.
• Ensure calls are answered within required timescales.

Skills

Extensive knowledge of vehicle repair and maintenance

Strong customer service orientation

Excellent communication skills

Job description

Job Details

End Date: Thursday 23 October 2025

Salary Range: £35,340 - £37,200

Flexible Working: Flexibility in when hours are worked

Job Description Summary: A full time role based in Watford

Responsibilities

As a Maintenance Controller you’ll be responsible for the co-ordination of vehicle repairers and our suppliers to ensure a cost effective process and to ensure a great customer experience.

Qualifications

• Extensive knowledge of the repair and maintenance of motor vehicles (Cars & LCV’s) both combustion engine & electric vehicles.
• Experience of working in a manufacturer’s franchised dealership in both workshop & service desk environments.
• Strong customer service orientation & telephone negotiation / persuasion skills.
• Excellent communication skills with a confident and polite telephone manner.
• Experience of working in a cost approval & audit function either in a lease co. or other similar organisation.

Additional Experience

• The first point of resolution for vehicle related topics e.g. Breakdown, SMR, Tyre replacement, downtime management.
• Ensuring calls are answered within required timescales, complete worksheets, monitor downtime cases, Tyre approvals and any other team activity is dealt with efficiently.
• Manage, approve and audit all SMR (service, maintenance & repair) and Tyre requests ensuring adherence to the Tusker Maintenance Policy.
• Ensure all transactions are approved at the lowest possible cost price to Tusker.

Benefits

• A generous pension contribution of up to 15%.
• An annual performance‑related bonus.
• Share schemes including free shares.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 24 days’ holiday, with bank holidays on top.
• A range of wellbeing initiatives and generous parental leave policies.