Tusker Customer Support Advisors - Watford DE

TN United Kingdom; Watford; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Ein innovatives Unternehmen sucht engagierte Kundenbetreuer, die durch exzellenten Service und Kommunikation einen positiven Einfluss auf die Fahrerfahrung haben. In dieser spannenden Rolle sind Sie verantwortlich für die Unterstützung der Fahrer, das Management von Interaktionen und die Gewährleistung einer hohen Servicequalität. Sie arbeiten in einem hybriden Modell, das Flexibilität und Teamarbeit fördert. Das Unternehmen bietet ein unterstützendes Umfeld, in dem Sie wachsen und sich weiterentwickeln können, während Sie Teil einer umweltbewussten Initiative sind. Wenn Sie leidenschaftlich daran interessiert sind, einen Unterschied zu machen, ist dies die perfekte Gelegenheit für Sie.

Benefits

Bis zu 15% Rentenbeitrag

Jährlicher Leistungsbonus

Aktienprogramme und Rabatte

22 Tage Urlaub plus Feiertage

Wohlfühlinitiativen

Elternzeitregelungen

Qualifications

• Exzellente Kommunikationsfähigkeiten und professionelles Telefonverhalten.
• Starke Organisations- und Zeitmanagementfähigkeiten.

Responsibilities

• Unterstützung der Fahrer durch exzellenten Service und Kommunikation.
• Verantwortung für die vollständige Abwicklung von Interaktionen.

Skills

Kommunikationsfähigkeiten

Organisationsfähigkeiten

Zeitmanagement

Detailgenauigkeit

Proaktive Haltung

Job description

Social network you want to login/join with:

Tusker Customer Support Advisors - Watford DE, Watford

col-narrow-left

Client:

Lloyds Banking Group

Location:

Watford, United Kingdom

Job Category:

Customer Service

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

2bc24c487075

Job Views:

10

Posted:

28.04.2025

Expiry Date:

12.06.2025

col-wide

Job Description:

Description

LOCATION(S): Watford

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, involving at least three days per week at our Watford office. During training, new starters are expected to be in the office 5 days a week until fully trained.

About this Opportunity

Support drivers by delivering excellent service through knowledge, education, and passion. Always prioritize the driver and their experience.

Take full accountability for your work, aiming to exceed KPIs and SLAs through inbound and outbound interactions.

Manage interactions to completion, proactively chasing responses as needed.

Respond professionally and clearly, providing all necessary information on the first contact.

Empathize with drivers, understanding their needs and delivering difficult messages with education and explanation.

Manage internal and external systems, maintaining accurate and up-to-date information.

About us

We’re transforming our Group, focusing on technology, workplaces, and colleagues to create a great environment. We’re an award-winning car leasing company committed to environmentally friendly mobility and sustainability, supporting planet-positive initiatives.

Our Car Benefit Scheme offers employees affordable, fully maintained, insured cars via salary sacrifice, with a wide selection from leading manufacturers. Visit our website for more information.

What you’ll need

Excellent communication skills, polite and professional telephone manner.

Inquisitive and proactive, seeking to do the best job with awareness of impact.

Strong organizational and time management skills.

Ability to prioritize and adapt to changing pressures.

High accuracy and attention to detail.

About working for us

We promote inclusivity and diversity, aiming for a workforce that reflects society. We welcome applications from under-represented groups and are disability confident, offering reasonable adjustments during recruitment.

Benefits include

Up to 15% pension contribution.

Annual performance bonus.

Share schemes and discounts.

22 days’ holiday plus bank holidays.

Wellbeing initiatives and parental leave policies.

This is a unique opportunity to shape your future with us.

Join us and grow with purpose.

At Lloyds Banking Group, our purpose is to help Britain prosper. We focus on making a difference and offer many opportunities to learn and develop.

We prioritize data safety and confidentiality, only requesting sensitive information during formal stages.

We are committed to a values-led, inclusive culture, reflecting the diversity of our communities and enabling colleagues to make a real difference.