Tusker - Customer Excellence Watford

Lloyds Bank plc; Watford; Hybrid; GBP 35,000 - 38,000; Full time

Job summary

A leading company in the financial sector is seeking a Customer Excellence Advisor for its Watford office. This role involves building strong relationships with customers and colleagues while ensuring exceptional service delivery. The position offers a competitive salary and a hybrid working model, emphasizing the importance of a flexible work culture.

Benefits

Generous pension contribution of up to 15%

Annual performance-related bonus

Free shares through share schemes

Discounted shopping benefits

24 days holiday plus bank holidays

Generous parental leave policies

Qualifications

• Strong professional relationships with colleagues and customers.
• Ability to handle sensitive situations confidently.
• Proactive and flexible in role responsibilities.

Responsibilities

• Support ADMs and their customers as a dedicated point of contact.
• Own interactions from initiation to completion.
• Understand customer needs and champion improvements.

Skills

Excellent verbal and written communication skills

Organisational skills

Time management

Customer relationship management

Problem-solving

Job description

Tusker - Customer Excellence Watford page is loaded

Tusker - Customer Excellence Watford

Apply locations Watford Croxley Green Business Park time type Full time posted on Posted 2 Days Ago time left to apply End Date: July 11, 2025 (11 days left to apply) job requisition id 135766

End Date

Thursday 10 July 2025

Salary Range

£35,340 - £37,200

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Flexibility in when hours are worked

Job Description Summary

Based in Watford

Job Description

JOB TITLE: Customer Excellence Advisor

SALARY: £35,340

LOCATION(S): Watford

HOURS: Full-time

WORKING PATTERN: O ur work style is hybrid, which involves spending at least three days per week, or 60% of our time, at our Watford office. During the training period, we do ask new starters to be in the office 5 days a week until they are competent and fully trained.

About this Opportunity

Responsible for supporting ADMs and their customers as an office based dedicated point of contact. Utilising their relationship skills and extensive knowledge to exceed our customer expectations. Maximising on proactive service delivery and value add solutions. Owning complex and sensitive situations.

About us

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

Within Tusker, we’re on a mission to help the UK drive a better car. As a car benefit provider and leaders in our field, we provide tailored salary sacrifice car benefit schemes to UK organisations so they can offer their employees a fully insured and maintained car as part of their employee benefits offering. With a real focus on offering electric and ultra-low emissions cars that will have less impact on our environment, we’re pleased to be supporting planet positive mobility and a brighter more sustainable future.

Through our Car Benefit Scheme employees have access to affordable, fully maintained and insured cars for a fixed monthly amount taken from their gross salary. To learn more, simply visit the Tusker cars website.

What you’ll need

• Assisting with the post implementation stage of an accounts life, ensuring the Tusker processes are embedded in a way which is positive and efficient for both Tusker and the employer.

• Building and maintaining strong, professional relationships with colleagues and customers (particularly solid relationships with ADMS, Resolutions, Line Manager, other teams and other team Supervisors)

• Own any interaction through to completion, proactively chasing responses internally and externally where needed to complete a task

• Respond to all interactions articulately and professionally, providing all the information required first time and ensure information is accurate and kept up to date

• Is flexible to take on bespoke and ad hoc on tasks allocated by Line Manager

• Take time to understand the customer’s needs, looking for the root cause and using each opportunity to explain, educate, and champion improvements.

And any experience of these would be really useful

• Excellent verbal and written communication skills

• Proactively looks for how to do the best job and especially asking questions about context and impact

• Manages self with strong organisational and time management skills, and the ability to be flexible and prioritise to meet varied business pressures

• Confident in handling extremely difficult or sensitive situations

• Thrives when working as part of a team

• High accuracy levels and attention to detail

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 24 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people?

Join our journey.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

About Us

With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.

Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.

For more Flexible Working Options please use the free text search, e.g. job sharing, variable hours, to identify relevant matches.