Turnstile Operator (Casual)

Nottingham Forest Football Club; West Bridgford; On-site; GBP 40,000 - 60,000; Part time

Job summary

A prominent football club is seeking Turnstile Operators to provide excellent customer service at matches. You will ensure a smooth entry for supporters while maintaining ground regulations. No prior experience is necessary as training will be provided. Candidates must have strong communication and teamwork skills, along with a smart appearance. This is a casual position with flexible working hours, based at The City Ground in Nottingham.

Qualifications

• Ability to work on own initiative and as part of a team.
• Remain calm and efficient under pressure.
• Polite and courteous manner.

Responsibilities

• Provide excellent service to supporters.
• Attend match briefing and understand ticketing arrangements.
• Ensure area is clear of obstructions.

Skills

Teamwork

Communication skills

Conflict management

Numeracy and literacy

Job description

Engagement: Casual position offering variable hours on a flexible basis

Location: The City Ground, Nottingham, NG2 5FJ

Department: Safety and Security

Reporting to: Steward Resourcing and Training Lead

About the Role:

The primary role is to provide a high level of care and comfort and wellbeing of all persons attending the event.

Turnstile Operators should present themselves in a positive, courteous and professional manner at all times, and be focused on maximising every opportunity to enhance the customer experience.

Key Tasks and Responsibilities:

• To provide an excellent service to Home/Away supporters.
• To attend the match briefing as given by the Turnstile Supervisor on behalf of the Safety & Security Officer and to understand the ticketing arrangements for each fixture.
• To correctly sign on duty, indicate availability for next games and correctly sign off duty when their duties have been concluded.
• To ensure that the area around their designated turnstile is clear of obstructions and operates freely. Any issues must be reported to the Turnstile Supervisors immediately.
• To correctly operate the respective ticket scanning device
• To work with Safety Stewards on duty at turnstiles to prevent those persons refused entry for any reason from gaining access to the stadium.

Stewards are expected to enforce breaches of ground regulations, but not be routinely involved in searching or carrying out ejections, as these are roles a Supervisor or specially trained stewards will perform. No previous experience is required as full training will be provided

What are we looking for:

• Have the ability to work on own initiative and as part of a team.
• To remain calm and efficient and be able to work under pressure.
• Have a polite and courteous manner.
• Be able to adapt to different and changing situations.
• Be flexible to work in different locations within Stadium.
• Be of smart appearance and personal hygiene with good communication skills.
• Help to manage conflict and demonstrate confidence to challenge inappropriate behaviour.
• Have basic numeracy and literacy skills.

Forest For Everyone

We aim to create a culture which embraces and celebrates our differences, enables individuals to feel comfortable, maximise their potential and eliminate discrimination.

Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age, disability, gender, gender reassignment, marital / civil partnership status, pregnancy / maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic.

Nottingham Forest Football Club is a signatory of the FA’s Football Leadership Diversity Code. We are committed to developing policies to promote equal opportunities and diversity within our workforce.

Our Commitment to Safeguarding

As part of the Club’s commitment to safeguarding, the successful applicant may be required to undergo a Disclosure Barring Service (“DBS”) check or an enhanced DBS check. The results of a DBS check will be considered on an individual basis, and the Club will act in a proportionate manner when deciding whether or not to proceed with the appointment.

An FA Enhanced DBS disclosure is required for all relevant new appointments to the Club. Individuals will be asked to declare any convictions, cautions or reprimands, warnings or bind-overs that may have been incurred. The Club reserves the right to carry out risk assessments where content has been disclosed on a DBS disclosure if it feels that it is relevant to the job requirements.