Turndown Attendant - Six Senses London

InterContinental Hotels Group; City Of London; On-site; GBP 22,000 - 30,000; Full time

Job summary

A luxury hotel in London is looking for a Turndown Attendant to perform turndown services and ensure guest comfort. Responsibilities include cleaning guest rooms, assisting guests with special needs, and maintaining the overall cleanliness of public areas. Candidates should have a high school diploma and at least 1 year of experience in a similar role. Proficiency in English is required, and knowledge of additional languages is preferred.

Qualifications

• 1 year of experience in a similar role in luxury hotels.
• Good understanding of cleaning procedures and chemicals used.
• Basic understanding of English and preferred additional languages.

Responsibilities

• Perform turndown service in guest rooms for comfort.
• Assist guests with special needs and requirements.
• Ensure cleanliness of all public areas and rooms.
• Report required repairs to Housekeeping Supervisor.

Skills

Attention to detail

Customer service

Time management

Basic English communication

Education

High school diploma

Hospitality diploma/degree

Job description

As Turndown Attendant, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

As Turndown Attendant, I will support Housekeeping Management and assume responsibility for the efficient operation in the following:

• Perform the turndown service in guest rooms – turndown the bed linen, adjust lighting to create a relaxing ambience, close curtains/blinds for privacy and comfort.
• Assist guests with special needs and requirements.
• Stock supply wheel trolley with required cleaning and amenity supplies for shift.
• Replace hotel supplies in public areas.
• Dust and cleans lampshades, ceiling, walls, curtains and decorations in all public areas and rooms.
• Wipe and polish all furniture, mirrors, and windows.
• Clean all bathroom fixtures and fittings and replace bathroom supplies.
• Remove all garbage and recyclable items and sorts in the appropriate bins.
• Replace water bottles in guest rooms and assist the Minibar team with cleaning and sanitizing glass bottles as needed.
• Ensure monthly scheduled deep cleaning tasks of all guest areas and rooms are done accordingly.
• Report required repair to Housekeeping Supervisor.
• Maintain a high standard of personal appearance, grooming and hygiene.
• Knowledge of all safety, security and emergency procedures related to my position in line with brand and statutory requirements.
• Strictly adhere to LQA standards and guest comments.

Qualifications

To execute the position of Turndown Attendant, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 1 years’ experience in a similar operational setting. Hospitality diploma/degreefrom a recognized hospitality school is preferred.
• Good understanding of scheduling work, and knowledge of cleaning procedures, chemicals and surfaces.
• Basic in English; I understand that additional languages are preferred.

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

The above is intended to provide an overview of the role and responsibilities for a Turndown Attendant at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.