Turndown Attendant

The Balmoral; City of Edinburgh; On-site; GBP 10,000 - 40,000; Part time

Job summary

The Balmoral, located on Edinburgh's prestigious Princes Street, seeks an evening room attendant. This role involves cleaning and servicing guest bedrooms to high standards, ensuring guests experience comfort and quality. Ideal candidates are reliable, detail-oriented, and passionate about hospitality with a positive demeanor. Join a team that values individuality and offers growth in a supportive environment.

Benefits

Discounted rates across hotel collection

Discounted food & beverage experiences

Discounted spa treatments and products

Extensive learning and development opportunities

Meals on duty and laundry of uniforms

Social activities and events

Recognitions & reward programs

Annual awards

Employee Assistance Programme

Cycle to Work scheme

Qualifications

• Strong instincts for understanding guests' needs.
• Professional attitude towards guests and colleagues.
• Dedication to team and pride in work.

Responsibilities

• Clean and service allocated guest bedrooms and public areas.
• Ensure immaculate preparation of bedrooms.
• Work with housekeeping team to deliver high comfort levels for guests.

Skills

Positive personality

Excellent communication

Attention to detail

Reliability

Team spirit

Job description

Our hotel

The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline, and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.

Your key responsibilities

Rocco Forte Hotels is a collection of iconic hotels that respect the individuality of their locations and their team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.

As a valued part of the Forte family, you will:

• Clean and service the allocated Guest Bedrooms and Public areas to the required Balmoral Standard
• Be responsible for the immaculate preparation of our beautiful bedrooms
• Join the dedicated housekeeping department to ensure our guests experience the high level of comfort and the quality they expect from the Rocco Forte name
• Ensure that they feel pampered from the moment they step into their room
• Take pride in their work both when working independently and as a valuable member of the housekeeping team

Who are we looking for

We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:

• Positive personality
• Excellent communication and interpersonal skills
• Strong attention to detail and good work ethic
• Support for the housekeeping team
• High personal and professional standards
• Strong instincts for understanding and fulfilling the needs of guests
• A friendly and professional attitude toward guests and colleagues
• Reliability and dedication to our team
• Team spirit and trustworthiness
• Pride to resolve guest and workplace issues
• Enthusiasm for learning

As an evening room attendant, you will start at 18:00 and end at 22:00. Some flexibility is required, especially during busy periods, weekends, and holidays.

Why work with us

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.

Working with us provides access to the following perks:

• Discounted rates across our collection of iconic hotels
• Discounted food & beverage experiences
• Discounted spa treatments and products
• Extensive learning and development opportunities
• Meals on duty, laundry of uniforms
• Social activities and events
• Recognition & reward programs
• Annual awards
• Employee Assistance Programme
• Cycle to Work scheme

Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a family-like culture, combined with the passion, commitment, and desire from team members to delight guests and serve one another.