Turn Down/Room Attendant

Virgin Hotels Edinburgh; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

An established industry player seeks a dedicated Room Attendant to join their team in creating memorable guest experiences. This role emphasizes attention to detail and communication, ensuring that every room meets the highest cleanliness standards. You'll enjoy a fun working environment with generous perks, including a day off for your birthday and paid volunteer leave. If you have a passion for cleanliness and customer service, this is the perfect opportunity to grow and thrive in a supportive atmosphere.

Benefits

Birthday Off

Paid Volunteer Leave

Family Friendly Policies

Teammate Discounts

Training and Development

Teammate Meals

Life Assurance Policy

Employee Assistance Program

Company Sick Pay

Qualifications

• Must be detail-oriented and able to maintain high cleanliness standards.
• Ability to communicate effectively with guests and team members.

Responsibilities

• Clean all guest rooms to Virgin Hotel cleanliness standards.
• Report any guest or safety issues to management.
• Restock supplies and assist with public area cleaning as needed.

Skills

Attention to Detail

Communication Skills

Teamwork

Education

High School Diploma or Equivalent

Tools

Cleaning Chemicals

Cleaning Tools

Job description

Who we are:

We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests and owners, but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day.

Why work with Virgin Hotels:

Because it is fun, of course! But we appreciate that fun isn’t always enough – what else is in it for you?

• A day off for your birthday
• Paid leave to volunteer to spend time with the causes closest to your heart, for every teammate
• Generous family friendly policies and allowances
• Teammate discount at Virgin Hotels and 20 other Virgin brands!
• Training and development including apprenticeships
• Teammate meals provided
• 4 x your salary life assurance policy
• Employee Assistance Program and Company sick pay

Your mission:

Should you choose to accept it…

If you are a neat freak who loves to clean and ensure that everything is in its right place, then the Room Attendant job is for you. You will be required to communicate, coordinate and work well with other teammates, managers and guests. In addition, be aware of your surroundings and guest preferences that it will be easier for you anticipate guest needs in the way that they like their items organized (or not) in the rooms and be able to delightfully surprise them with your personalized service. Most of all, we want you to have FUN since you play a huge role in creating that memorable guest experience!

The Nitty-Gritty:

What exactly you will be doing…

• Clean all guest rooms up to the Virgin Hotel standards of cleanliness
• Report to designated shift in assigned attire
• Performs designated duties within time allotted
• Uses only the designated cleaning chemicals and tools
• Reports any guest or safety issues to a manager or supervisor
• Keep guest information confidential and secure
• Turns in all “lost and found” items at the end of the work shift
• Responsible for all keys assigned and complies with the key policy established by the company
• Complies with security policies of the hotel
• Restock supplies as needed
• When needed, the Room Attendant will assist with Public Area cleaning duties and Linen Porter responsibilities
• Flexibility to work different shifts, including on the weekends, holidays and nights.
• Complete a manager’s request within reason

Background must-have:

• Current right to work in the United Kingdom
• High school or equivalent education required.

We believe that our team should be reflective of the world. We welcome all, regardless of race, ethnicity, country of origin, sexual orientation, gender, disability, spiritual beliefs or any other component of identity. Virgin Hotels celebrates diversity and welcomes teammates from all backgrounds. We are proud to be an inclusive and Equal Opportunity Employer