TUI Retail Apprentice

Apprenticeships; Norwich; On-site; GBP 12,000 - 15,000; Full time

Job summary

TUI Retail offre un apprentissage pratique dans le secteur du voyage, visant à développer des compétences en service client et à contribuer à des vacances inoubliables pour les clients. Avec un salaire de 12,592 GBP par an et une formation de niveau 3, ce programme de deux ans combine expérience en entreprise et formation professionnelle, tout en offrant des avantages intéressants comme des congés payés supplémentaires.

Benefits

Fantastic holiday benefits including discounts

Ability to purchase additional ‘TUI time off’

Qualifications

• Vous serez guidé par un coach d'apprentissage pour obtenir votre qualification en consultant de voyage de niveau 3.
• Une partie de votre semaine sera consacrée à des études en ligne et à l'évaluation pratique.
• Position de départ flexible avec des horaires variables.

Responsibilities

• Utiliser votre personnalité pour inspirer et respecter les clients tout en s'amusant.
• Gérer les questions des clients et résoudre les plaintes.
• Dépassez les objectifs de vente et de service.

Skills

Customer care skills

Education

Functional Skills in English and Maths (if required)

Job description

Joining TUI Retail as an apprentice provides valuable insight into the world of travel. Our two-year apprenticeship scheme is structured to help you to put customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

Wage£12,592.53 a year

Salary based on 30 hours per week. Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’. Competitive salary with a commission scheme that rewards you for exceeding targets.

Hours: Flexibility to work variable shift patterns each week, which include evenings & weekends in line with customer demand. Shift patterns are normally shared 4-weeks in advance. Days and hours to be confirmed.30 hours a week

Start date: Monday 11 August 2025
Duration: 2 years

Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Use your personality to inspire and respect your customers and colleagues whilst sharing a great amount of fun
• Technology is evolving every day, so is TUI. By providing you with the best tools, you’ll gain knowledge, skills and behaviours to confidently understand our customers and adapt your style to help answer questions, bring holidays to life and improve customer loyalty
• If things don’t go to plan, your support network will help you to investigate and resolve any question or complaint
• You’ll embrace change and rise to the challenges of a customer-focused role
• Your drive to achieve will lead you to exceed your sales and service objectives; in retail, we call it ‘Smashing your Targets’

Where you'll work
3A
Brigg Street
Norwich
NR2 1QN

Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation
TUI UK LIMITED

What you'll learn
Course contents
Your training plan
Travel Consultant Level 3 Apprenticeship Standard:

• You’ll be assigned a Learning Coach who will guide you for the duration of the scheme with the aim of you achieving a Level 3 Travel Consultant qualification
• 20 per cent of your working week will be set aside for you to work through the standards on your online learning platform, complete practical or written assessments and update your portfolio of work evidence
• As part of this, you may also complete Functional Skills in English and maths if required (e.g., if you don't have GCSE Grade 4/C or above or equivalents)

Maths & English (grade Grade 9 – 4)Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

• Customer care skills

Other requirements
Shop Opening Hours: Monday - Saturday, 09:00 - 17:30 / Sunday, 10:30 - 16:30.

About this company
Be Yourself… Be Unique! TUI’s more than a brand, it’s who we are. Trusted – Unique – Inspiring. We’re the leading tourism business with diverse customers and over 67,000 employees. Together, we embrace different continents and cultures. We believe travel broadens the mind. Just like our customers, we’re on a journey - of development towards a more digital, connected and integrated future - but we haven’t arrived there yet. We believe that differences drive innovation and we’re encouraging an environment where diverse talent thrives. Inclusion is fundamental to everything that we achieve and it’s our unique colleagues that will shape the future of travel. The TUI Group includes over 400 owned hotels, 16 cruise ships, a digital platform for more than 160,000 tours, activities and experiences, strong tour operators, 1,200 travel agencies and leading online portals, five airlines with around 130 aircraft, and destination services in all major holiday countries around the globe. It covers the entire tourism value chain under one roof. This integrated offering enables us to provide our 21 million customers with an unmatched holiday experience in 180 regions. A key feature of our corporate culture is our global responsibility for economic, environmental and social sustainability. This is reflected in more than 20 years of commitment to sustainable tourism. In 2022 financial year the TUI Group with a headcount of around 60,000 recorded turnover of about €16,5bn and an operating result of €409m. The TUI Group’s share is listed in the FTSE 250 index, in the Quotation Board of the Open Market on the Frankfurt Stock Exchange, and regulated Market of the Hanover Stock Exchange. As part of our Diversity Equity and Inclusion policy we encourage applications from all sectors of the community. As a Disability Confident Employer we guarantee interviews to disabled applicants who meet the minimum criteria for the role and will make reasonable adjustments to assist in the interview process. Applications are open to all sectors of the community

Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

Closing Date

The closing date for this job offer is on 28/07/2025

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