Trust & Safety - UGC Right & Claims Manager

space | colonel; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company seeks an experienced UGC Rights & Claims Manager to oversee music asset rights on platforms like YouTube and TikTok. The role involves developing compliance policies, managing claims, and collaborating with teams to protect copyrights and enhance monetization opportunities. Join a dynamic environment at the forefront of digital rights management, providing impactful solutions in music rights protection.

Benefits

Growth and development opportunities

Dynamic work environment with worldwide clientele

Engagement with major digital platform representatives

Qualifications

• 3-5 years of experience in managing music rights and copyright claims, especially on UGC platforms.
• Hands-on experience with Content ID systems required.
• Understanding of global copyright laws and platform guidelines.

Responsibilities

• Develop and implement policies for compliant use of music assets on UGC platforms.
• Evaluate and manage incoming infringement claims and resolutions.
• Utilize analytics to provide insights on content performance and infringement trends.

Skills

Analytical Mindset

Attention to Detail

Strong Organizational Skills

Negotiation & Conflict Resolution

Adaptability

Initiative & Ambition

Education

Bachelor’s degree in Law, Business, Music Business, or related field

Tools

SQL

Spreadsheets

Basic Scripting

AI

Job description

Job description:

We are seeking an experienced UGC Rights & Claims Manager with a background in music rights and user-generated content (UGC) platforms. In this role, you will be responsible for monitoring, protecting, and leveraging our music assets across UGC platforms like YouTube, TikTok, and Meta, as well as enforcing compliance with each platform’s content policies. You will mentor and train junior staff, as well as work closely with internal teams and external partners to ensure our copyrights are respected, address infringement claims, and optimize monetization opportunities.

Job requirements

Key Responsibilities:

Rights Management Policy and Compliance

• Develop and implement internal policies and workflows to ensure compliant use of music assets on UGC platforms (YouTube Content ID, Meta Rights Manager, TikTok MediaMatch).
• Oversee copyright enforcement workflows on UGC platforms.
• Perform asset reviews to identify potential violations.
• Maintain up-to-date knowledge of platform-specific dispute resolution.
• Proactively identify new and emerging platforms or technologies to expand music rights protection and monetization.

Claims Management and Dispute Resolution

• Manage all issue resolutions.
• Evaluate incoming infringement claims for validity; handle counter-claims and appeals on platforms’ disputes dashboards.
• Collaborate with legal counsel on complex cases and escalate to litigation or settlement when necessary.

Partnership and Stakeholder Collaboration

• Act as the primary liaison with UGC platform representatives.
• Collaborate with other internal teams on all related topics: KYC, client trust score, etc.
• Manage and train junior colleagues.

Data Analysis and Reporting

• Utilize platform analytics to track performance of claimed or monetized content; provide insights on revenue, audience engagement, and infringement trends.
• Compile regular reporting on compliance, claims resolutions, and emerging risk areas for senior management.

Qualifications & Experience:

• Education: Bachelor’s degree in Law, Business, Music Business, or a related field.
• Industry Knowledge: Minimum 3–5 years of experience managing music rights and copyright claims (especially in the context of UGC platforms) and hands-on experience with Content ID systems. A Proven ability to evaluate infringement claims and identify problematic content.
• Legal Mindset: Understanding of global copyright laws, DMCA, basic legal considerations and platform-specific guidelines for YouTube, TikTok, and Meta.
• Data Analysis & Manipulation Skills: Competence in the use of a variety of tools to analyze and manipulate data, such as SQL, spreadsheets, basic scripting and AI.

Key Competencies:

• Analytical Mindset: An ability to think through entirely novel cases and situations based on fundamental principles.
• Attention to Detail: The ability to identify nuances and weigh multiple factors.
• Strong Organizational Skills: A meticulous approach to record-keeping and documenting your work.
• Negotiation & Conflict Resolution: Ability to mediate disputes while balancing enforcement with relationship management.
• Adaptability: Comfortable performing basic operational tasks as well as defining policies and workflows.
• Initiative & Ambition: You proactively identify areas of concern, seek ways to improve and scale operations, as well as expand our services.

Why Join Us?

Impactful Role: Your work will be critical across a number of key aspects of our operations: protecting our music assets, educating clients, blocking violative content and ensuring the integrity of our distribution.

Technological Leadership: Revelator is a leader in the development of software and technologies powering the operations of major music businesses.

Growth & Development: Opportunities to shape strategy, expand professional networks, and stay at the cutting edge of digital rights management.

Dynamic Environment: Work with a worldwide clientele, multiple internal teams and engage with major digital platforms representatives.