Enable job alerts via email!

Trust & Safety Content Reviewer - Japanese - Kuala Lumpur

Teleperformance

Dunoon

On-site

GBP 40,000 - 60,000

Full time

10 days ago

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

An established industry player is seeking a detail-oriented Content Reviewer to join their Trust and Safety team. In this pivotal role, you will handle developer escalations and appeals related to app enforcement actions, ensuring platform policies are upheld while providing empathetic support. Your strong communication skills and analytical mindset will be essential in breaking down complex issues and making fair decisions. This position offers a dynamic work environment where your contributions will directly impact the developer experience and platform integrity. If you are passionate about compliance and fairness, this opportunity is perfect for you.

Strong communication skills to explain complex information clearly.
Exceptional attention to detail and ability to work in fast-paced environments.

Review and resolve developer escalations regarding enforcement actions.
Conduct research to support fair decision-making and manage multiple tasks.

Written Communication Skills

Verbal Communication Skills

Analytical Thinking

Attention to Detail

Customer-first Mindset

Experience in Trust and Safety

Overview

We’re looking for a detail-oriented and solutions-drivenContent Reviewerto join our Trust and Safety team. In this role, you’ll be the key point of contact for handling developer escalations and appeals related to app enforcement actions. You’ll help ensure platform policies are upheld while supporting developers with clear, empathetic communication.

Qualifications

Job Requirements:

Strong written and verbal communication skills with the ability to explain complex information clearly.
Exceptional attention to detail and analytical thinking.
Comfortable working in a fast-paced environment with evolving priorities.
A customer-first mindset with a passion for ensuring fair treatment and compliance.
Experience in Trust and Safety, content moderation, or related fields is a plus.

Responsibilities

(May perform other duties as requested that may not be specifically addressed in this document)

Responsibilities and Accountabilities

Review and resolve escalations or appeals from developers regarding enforcement actions taken on their apps.
Break down complex issues into clear, concise summaries to communicate effectively through emails, internal tickets, and video calls.
Conduct thorough research to support fair and accurate decision-making.
Manage multiple tasks efficiently, while making judgment calls in high-stakes situations.
Master relevant policies and advocate for a balanced approach that upholds platform standards while showing empathy towards developers.

Get your free, confidential resume review.

or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.