Trust & Safety Associate - £14/hr in Oxford

Professional Staffing Group; Oxford; Hybrid; GBP 30,000; Full time

Job summary

A leading travel agency seeks a Trust & Safety Associate in Oxford to handle supplier validations and customer support related to safety issues. This role involves investigating suppliers and making decisions based on customer information, offering a competitive hourly rate of £14 and a hybrid schedule.

Benefits

Hybrid work schedule

Great benefits

Qualifications

• Experience in a research environment is advantageous.
• Confident computer skills are required.
• Experience in Trust & Safety, Fraud, or Risk is preferred.

Responsibilities

• Investigate suppliers and bookings using customer information.
• Analyze information and judge the legitimacy of suppliers/bookings.
• Make decisions based on evidence regarding new customers.

Skills

Research experience

Computer skills

Trust & Safety knowledge

Fraud detection

Risk assessment

Customer Service

Tools

Microsoft Office

Job description

Trust & Safety Associate - £14/hr in Oxford, Oxford

Client: Professional Staffing Group

Location: Oxford, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 2ed57e7d3e97

Job Views: 51

Posted: 25.06.2025

Expiry Date: 09.08.2025

Job Description:

Trust & Safety Associate - £14/hr in Oxford

Must know:

• 9 AM - 5 PM shift
• Opportunity to work in a Hybrid schedule

About the Opportunity:

We are seeking someone to validate new supplier sign-ups/accounts and provide support to customers regarding trust and safety issues.

This company is a top travel agency operating online, with comparison shopping websites and mobile apps with user-generated content.

Some employee reviews:

"Great benefits and transparent with what the big picture looks like."

"Great workmates who are willing to answer queries at any time."

Responsibilities:

• Investigate suppliers and bookings using customer information
• Analyze information and conclude on the legitimacy of suppliers/bookings
• Make justifiable decisions based on evidence to determine how to proceed with new customers

Requirements and Skills:

• Experience in a research environment (advantageous)
• Confident computer skills
• Experience with Trust & Safety, Fraud, Risk, or related fields (preferred)
• Experience with Microsoft Office in a Customer Service role (desirable)

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