Trust & Safety Associate - £14/hr in Oxford

TN United Kingdom; Oxford; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Trust & Safety Associate to join their dynamic team in Oxford. This role offers the opportunity to work on a hybrid schedule and involves validating supplier sign-ups and providing crucial support to customers regarding trust and safety issues. As part of a leading travel agency, you will engage in meaningful work that directly impacts customer experiences. Join a collaborative environment where your contributions are valued, and enjoy competitive pay along with great benefits. If you thrive in a fast-paced setting and are passionate about ensuring safety and trust, this is the perfect opportunity for you!

Qualifications

• Experience in a research environment is advantageous.
• Prior experience with Trust & Safety, Fraud, Risk is preferred.

Responsibilities

• Investigate suppliers and bookings using customer information.
• Analyze information to determine legitimacy of suppliers/ bookings.
• Make decisions based on evidence found for new customers.

Skills

Research Experience

Computer Proficiency

Trust & Safety Experience

Customer Service Skills

Tools

Microsoft Office

Job description

Social network you want to login/join with:

Trust & Safety Associate - £14/hr in Oxford, Oxford

Client:

Professional Staffing Group

Location:

Oxford, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

2ed57e7d3e97

Job Views:

13

Posted:

29.04.2025

Expiry Date:

13.06.2025

Job Description:

Trust & Safety Associate - £14/hr in Oxford

Must know:

• 9 AM - 5 PM shift
• Opportunity to work in a Hybrid schedule

About the Opportunity:

We are seeking someone who will validate new supplier sign-ups/accounts and provide support to customers regarding trust and safety issues.

This company is one of the top travel agencies in the world. They operate online travel agencies, comparison shopping websites, and mobile apps with user-generated content.

Some of their employee reviews:

"Great benefits and transparent with what the big picture looks like."

"For the most part, great workmates regardless of rankings who are willing to answer your queries at any time."

General Responsibilities:

• Investigate suppliers and bookings using information provided by the customer
• Analyze information and make conclusions efficiently about the legitimacy of the supplier/booking
• Make justifiable decisions regarding evidence found and relate this to how we can proceed with new customers

Requirements and Skills:

• Experience in a research environment is advantageous
• Confident in using a computer
• Prior experience with Trust & Safety, Fraud, Risk, or related experience is preferred
• Experience with Microsoft Office Software within a Customer Service role is desirable

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ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.