Trust Operations Analyst

Synthesia; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading AI video company is seeking a Trust Operations Analyst to ensure security compliance and support multiple teams in London or remotely. Candidates should have a background in security, risk, and compliance, with a strong ability to communicate technical concepts clearly. The role involves collaborating across departments to maintain trust in our security operations. This position offers competitive salary and stock options.

Benefits

Competitive salary + stock options

25 days annual leave + public holidays

Paid parental leave

Generous recruitment referral scheme

Flexible working environment

Qualifications

• Comfortable navigating technical concepts.
• Experience engaging with customers.
• Organized and detail-oriented.
• Ability to work independently.
• Knowledge of ISO 27001 and SOC 2.

Responsibilities

• Support Sales and Legal teams on security matters.
• Improve internal security policies.
• Collect evidence and coordinate stakeholders.
• Collaborate with multiple teams for alignment.
• Participate in risk assessments.

Skills

Technical aptitude

Security risk and compliance experience

Comfort with cloud environments

Communication skills

Ability to write simple Python scripts

Experience with compliance tools

Tools

Vanta

Drata

AWS

Okta

Wiz

Github

Job description

Location: Remote (EU/UK) or Hybrid in London, Copenhagen, or Amsterdam

Team: Corporate Security - Trust Operations

At Synthesia, we’re changing the way people communicate with video. Gone are the days of expensive cameras, studios, and actors — with our AI video platform, anyone can create professional videos in minutes. We’re used by over 60,000 businesses, from startups to the world’s biggest brands. And we’re just getting started.

As our team and customer base grow, we need to make sure our security and compliance efforts scale with us. That’s where you come in.

The role

We’re looking for a Trust Operations Analyst to join our Corporate Security team .

You’ll help us keep Synthesia secure and audit-ready by supporting our internal and external trust operation efforts. This includes working with standards like ISO 27001, ISO 42001, SOC 2 and CSA STAR, while also interfacing with customers where necessary. In short, everything that is necessary to earn and maintain customer trust in our security and privacy.

This is a hands-on, cross-functional role that combines audit support, vendor and customer security engagements, and internal process development. You’ll work closely with experienced security professionals, as well as colleagues in Sales, Legal, Product & Engineering gaining deep exposure to a modern SaaS security landscape.

You don’t need to be a compliance expert, but if you have a solid background in security, are eager to learn, and are ready to be bold and take ownership, this role offers a great opportunity to grow quickly and actually have a real impact in a hypergrowth AI unicorn.

What you’ll be doing

• Supporting Sales and Legal teams by being a SME of all things security
• Maintaining and improving our internal security policies and processes
• Supporting evidence collection, documentation, and stakeholder coordination
• Collaborating with engineering, product, legal, and others to keep us all aligned
• Getting involved in risk assessments and tracking mitigation efforts
• Keep us on track and aligned with various frameworks (ISO 27001, ISO 42001, SOC 2, etc.)
• Exploring other certifications and frameworks as the business evolves

We’d love to hear from you if you:

• Are comfortable navigating technical concepts and asking insightful, well-informed questions
• We seek someone with technical aptitude. You don't need to be an expert programmer, but should be comfortable writing a simple Python script when needed
• Understand and have experience as a user of various AI, LLMs, and Coding agents tools
• Have experience within security, risk and compliance
• Are confident engaging with customers, providing clear and professional support both in writing and during live meeting s
• Understand how cloud environments work — especially AWS
• Can work independently and proactively troubleshoot issues before escalating with clear, thoughtful, and specific questions
• Are organised, detail-oriented and communicate clearly and respectfully, whether you're writing documentation or collaborating with a team
• Have worked in a fast-growing startup or SaaS company
• Have supported or participated in an external audit before
• Work and incorporated AI into your work habits
• Have experience with frameworks like ISO 27001, SOC 2, or ISO 42001
• Have used compliance tools like Vanta , Drata , or similar platforms
• Know what Okta, Wiz, and Github are

Our culture

At Synthesia we’re passionate about building, not talking, planning or politicising. We strive to hire the smartest, kindest and most unrelenting people and let them do their best work without distractions.

A hybrid or remote-friendly environment for candidates based in Europe. You can work fully remote if you're not local to an office or hybrid from London, Amsterdam or Copenhagen offices.

A competitive salary + stock options

️25 days of annual leave + public holidays (plus the option to take 5 days unpaid leave and carry 5 days over)

You will join an established company culture with optional regular socials and company retreats

Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay

You can participate in a generous recruitment referral scheme if you help us to hire

The equipment you need to be successful in your role

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