Trust and Safety Advisor

ZipRecruiter; Oxford; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading global travel tech company is seeking a detail-oriented Trust & Safety Advisor for their Oxford team. The role involves validating listings and suppliers, investigating suspicious activities, and ensuring customer safety. Ideal candidates should have strong attention to detail, communication skills, and experience in fraud prevention. The position is hybrid, offering 12 months contract with a potential pay rise after three months.

Qualifications

• Excellent attention to detail and problem-solving skills.
• Strong written and verbal communication skills.
• Confident with PC and Microsoft Office.

Responsibilities

• Validate new listings and suppliers.
• Investigate suspicious bookings or suppliers.
• Assess fraud risk and make evidence-based decisions.
• Communicate with customers to resolve validation issues.
• Contribute ideas to improve processes.

Skills

Attention to detail

Problem-solving skills

Written communication

Verbal communication

Calm under pressure

Self-motivated

Customer service experience

Fraud prevention experience

Language skills

Tools

Microsoft Office

Job description

Job Description

Trust & Safety Advisor

Oxford – Hybrid (2 days office, 3 days home)

Full-time | 12-month contract | £13/hr (increasing to £14 after 3 months depending on performance)

Start ASAP | Includes 2 weekends/month

A leading global travel tech company is seeking a detail-oriented Trust & Safety Advisor to join their Oxford team.

About the Role

Support the Trust & Safety team in verifying travel experience suppliers and holiday rental listings. Your main focus will be running validation checks to ensure customer safety and prevent fraud. While this role includes some customer interaction (via phone/email), it is not a customer service role.

Key Responsibilities

• Validate new listings and suppliers
• Investigate suspicious bookings or suppliers
• Assess fraud risk and make evidence-based decisions
• Communicate with customers to resolve validation issues
• Contribute ideas to improve processes

What You'll Need

• Excellent attention to detail & problem-solving skills
• Strong written/verbal communication
• Confident with PC & Microsoft Office
• Calm under pressure, self-motivated
• Experience in customer service or fraud prevention is a plus
• A second (e.g., Spanish, French, German) is a bonus but not a must