Trunk Driver

Dunelm; Hemel Hempstead; On-site; GBP 17,000 - 22,000; Full time

Job summary

Dunelm in Hemel Hempstead is looking for a professional Trunk Driver to join our Home Delivery Network. You will help connect our distribution centres, depots and partners so orders reach customers across the UK safely and on time.

You'll operate with a strong focus on safety, compliance and customer service, loading and securing goods, following safe systems of work, and maintaining high standards of reliability in a fast-paced environment.

Qualifications

• Valid driving licence and qualifications to operate vehicles in our fleet.
• Solid knowledge of road transport legislation and driver regulations.
• Commitment to safe, efficient driving and health & safety procedures.
• Strong communication and teamwork abilities to work with network partners.

Responsibilities

• Operate, load and secure goods safely and efficiently.
• Follow safe systems of work and safety procedures consistently.
• Coordinate with distribution centres, depots and partners to keep deliveries on time.
• Deliver excellent customer service through professional conduct and reliability.
• Maintain vehicle standards and report any issues promptly.

Skills

Safe driving

Communication

Teamwork

Organisation

Adaptability

Job description

Overview

At Dunelm, our Home Delivery Network plays a vital role in creating great experiences for our customers by ensuring their furniture arrives safely, securely, and on time. As a Trunk Driver, you'll be responsible for moving goods across our delivery network, helping connect our distribution centres, depots, suppliers, and logistics partners so that every customer order reaches the right destination.

This is more than just driving. You'll be a key part of a team that keeps our operation moving efficiently while maintaining the highest standards of safety, compliance, and customer focus. Every journey you make helps us deliver on our promise to provide quality products and exceptional service to customers across the UK.

Working in a fast-paced environment, you'll take pride in operating safely, following established safe systems of work, and ensuring goods are transported securely at all times. If you're a professional driver who values teamwork, responsibility, and doing things the right way, we'd love to hear from you.

What you'll be doing

• A valid licence and all relevant qualifications required to operate the vehicles within our fleet.
• A strong understanding of road transport legislation, driver regulations, and compliance requirements.
• A commitment to safe, responsible, and efficient driving at all times.
• The ability to follow safe systems of work and health & safety procedures consistently.
• A friendly, professional, and approachable attitude when working with colleagues and partners across the network.
• Strong communication skills, with the ability to build positive working relationships.
• Excellent customer service awareness and a passion for delivering great outcomes.
• A positive, proactive, and flexible approach to work, adapting to changing business needs.
• The ability to load, unload, and secure goods safely and effectively.
• Great attention to detail, ensuring goods are transported securely and delivered to the correct destination.
• A team-focused mindset with the ability to work independently and take ownership of your responsibilities.
• Reliability and professionalism, with a commitment to representing Dunelm in the right way every day.

What we'll look for in you

• Strong communication skills, with the confidence to share information clearly and work safely alongside colleagues.
• Good organisational skills and the ability to work accurately and consistently whilst managing priorities effectively.
• The ability to work independently, using initiative and resourcefulness to overcome challenges and get the job done.
• A self-motivated approach, taking ownership of your responsibilities and understanding the important role you play in delivering a great customer experience.
• A collaborative mindset, working as part of a team, building strong relationships, and supporting colleagues whenever needed.
• A willingness to learn, develop new skills, and gain knowledge across different areas of the operation.
• Flexibility and adaptability, with the ability to respond positively when priorities change in a fast-pased environment.
• Cultural awareness and respect for others, helping create an inclusive workplace where everyone feels valued.
• Strong problem-solving skills and the confidence to make informed decisions when issues arise.
• The ability to work efficiently under pressure whilst maintaining high standards of safety, quality, and accuracy.
• Previous experience in a warehouse, logistics, transport, or distribution environment would be advantageous.
• A positive attitude and commitment to doing the right thing for customers, colleagues, and the wider business.