Triple A Plus Application Support Analyst

Tata Consultancy Services; United Kingdom; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Pension

Health care

Life assurance

Laptop

Phone

Training resources

Discounts within Tata network

London Marathon sponsor

Job summary

Tata Consultancy Services UK is seeking a Triple A Wealth Suite Front Office Support Analyst to provide first-line operational, application, and technical support for the Temenos Triple A Wealth Suite and related wealth management systems.

You will ensure stability, availability, and performance of front-office wealth apps for private bankers, wealth managers, and institutional advisors, acting as the first line of support and assisting with deployments and maintenance tasks.

Qualifications

• Understanding of wealth management platforms and digital portfolio systems.
• Strong communication skills; ability to support diverse user bases.
• Proactive approach to identifying and resolving issues.

Responsibilities

• Start of Day system validation checks.
• Monitoring of system dashboard and communication channels during the business day.
• 1st Level on-call support for out of hours technical support, e.g. Server failure.
• Respond to and resolve level 1 support tickets related to TAP functionality and interfaced systems.
• Provide technical guidance to end users (private bankers, wealth managers, institutional advisors).
• Troubleshoot platform and interface issues affecting asset management operations.
• Document issues and elevate complex problems to development/specialist teams.
• Maintain knowledge base of common issues and resolutions.
• Follow instructions to deploy code changes out of BAU hours twice a month.
• Restart application for automated Linux patching once a month and validate.
• Monitor reconciliation of positions between Triple A and Milvus.

Skills

Wealth management

Digital portfolios

Customer service

Problem solving

Documentation

Tools

Sybase

Linux

Job description

Job Type: Permanent

Location: United Kingdom

Working Hours: 40 hours per week (Full-time)

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

The Role

The Triple A Wealth Suite Front Office Support Analyst is responsible for providing operational, application, and technical support for the Temenos Triple A Wealth Suite platform and related wealth management systems. The role ensures the stability, availability, and performance of front-office wealth management applications supporting private bankers, wealth managers, and institutional advisors. The analyst acts as the first line of support, manages incidents, performs system monitoring, executes operational procedures, and supports deployment and maintenance activities.

Your responsibilities:

• Start of Day system validation checks.
• Monitoring of system dashboard and communication channels during the business day.
• 1st Level on-call support for out of hours technical support, eg Server failure, End of Day processing issue.
• Respond to and resolve level 1 support tickets related to TAP functionality and interfaced systems
• Provide technical guidance to end users (private bankers, wealth managers, institutional advisors)
• Troubleshoot platform and interface issues affecting asset management operations
• Document issues and elevate complex problems to development/specialist teams
• Maintain knowledge base of common issues and resolutions
• Follow supplied instructions to deploy code changes out of BAU hours twice a month.
• Follow established plan to shut down / restart application for automated Linux patching once a month. Validate successful restart of system post-patching. Escalate if any issues identified.
• Monitor the reconciliation of positions between Triple A and Milvus and remediate any positions that do not reconcile.
• Assist with audit reporting by extracting log files, evidence of changes, code examples to satisfy initial audit requests.

Your Profile

Essential skills/knowledge/experience: (Up to 10, Avoid repetition)

• Technical Knowledge: Understanding of wealth management platforms and digital portfolio systems. Sybase / Linux operating environment.
• Customer Service: Strong communication skills; ability to support diverse user bases
• Problem-Solving: Proactive approach to identifying and resolving issues who takes initiative in the role.
• Documentation: Ability to clearly document issues, test evidence and proposed solutions

Rewards & Benefits (Default)

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at [e-mail] if you would like to opt in.

If you are an applicant who needs any adjustments to the application process or interview, please contact us at [e-mail] with the subject line: "Adjustment Request" or call TCS London Office 02031552100 / [phone] to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Beware of Fraudulent offers

This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to [e-mail] to report any fraudulent activity.

Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.