Trilingual speaking Customer Service Representative

Language Matters; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading language services provider in Watford is looking for a fluent Italian, English, and additional EU language speaker to manage customer orders and respond to inquiries. The ideal candidate will possess strong communication skills and experience in customer support or sales administration. This role offers an opportunity for professional growth in a well-established organization.

Qualifications

• Fluency in English, Italian, and an additional EU language is required.
• Previous experience in customer care, sales administration, or account management is necessary.
• Excellent communication and organisational skills are essential.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Manage customer orders, including processing sales orders and handling invoices.
• Address returns, delivery, and order issues proactively.
• Serve as the first point of contact for customer inquiries via calls and emails.
• Keep client account records updated.
• Collaborate with sales team and other departments as needed.

Skills

Fluent in English

Fluent in Italian

Fluency in an additional EU language

Strong communication skills

Organisational skills

Job description

An exciting opportunity has arisen for a bright Italian plus EU language and English speaker to become part of an international organisation in Watford. In this role, you will be responsible for managing the end-to-end order processing and responding to customer enquiries via phone and email.

Your responsibilities will include:

• Managing customer orders: processing sales orders and handling invoices
• Proactively dealing with any returns, delivery and order issues
• Being the first point of contact for customer order queries, answering calls and emails in a timely and professional manner
• Ensuring all client account records are kept up to date
• Working alongside the sales team and other departments where required

About you:

The ideal candidate will be confident with fluency in Italian and English and additional EU languages and will possess outstanding communication skills, as you will be communicating with various clients and departments within the company. This is an amazing opportunity for a professional individual to be part of a well-known organisation, where you will have the chance to progress within the company.

Profile:

• Required to be fluent in English, Italian and an EU language additional
• Previous experience working in customer care, sales administration, client support or account management dealing with products
• Strong communication and organisational skills
• Able to work well in a fast-paced environment

To apply, please send your CV in English and in Word format to Ismael.
languagematters is acting as an employment agency in relation to this vacancy.

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