Trilingual Customer Service Representative (with Italian)

French Selection UK; Watford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A dynamic company is seeking a Trilingual Customer Service Representative in Watford. The successful candidate will be fluent in Italian and another language, providing exceptional customer service and administrative support. Key responsibilities include managing orders, liaising with clients, and collaborating with other departments, ensuring a high standard of service. Offering a salary up to £30,000 per annum with hybrid working options, this role is ideal for individuals who are proactive and possess excellent communication skills.

Qualifications

• Fluent in Italian AND either French, Spanish, German, Polish or Dutch (written and spoken) – Essential.
• Previous experience in customer service and/or sales support – Essential.
• Proactive, confident and dynamic personality.

Responsibilities

• Manage the ordering process from initial enquiry to delivery.
• Respond to incoming enquiries and provide excellent customer service.
• Liaise with other departments regarding client requirements or changes.

Skills

Fluency in Italian

Customer Service Experience

Excellent Communication Skills

Job description

Trilingual Customer Service Representative (with Italian)

Watford

Ref: 8185PI

Company Profile

A well-established and award-winning company with international operations.

Responsibilities

Trilingual Customer Service Representative (with Italian)
Location: Watford
Hybrid working Available
Salary: up to £30,000 Per Annum plus benefits
Ref: 8185I

Main duties:
To provide excellent customer service and administrative support.

The Role:
– To manage the ordering process from initial enquiry to delivery
– To manage existing accounts and client contract information
– To manage credit or debit notes
– To coordinate deliveries in line with client requirements and update client accordingly
– To liaise with other departments regarding client requirements or changes
– To respond to incoming enquiries and provide excellent customer service

Candidate's Profile

– Fluent in Italian AND either French, Spanish, German, Polish or Dutch (written and spoken) – Essential
– Previous experience in customer service and/or sales support – Essential
– Proactive, confident and dynamic personality
– Patient and adaptable with excellent organisation
– Excellent communication skills and a team player
– IT literate