Triage Support Officer - Building Resilient Communities

TN United Kingdom; Pontypool; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Triage Support Officer to contribute to a Welsh Government programme aimed at reducing poverty through sustainable employment. This role involves coordinating administrative and financial functions within a dynamic team, fostering relationships with community partners, and ensuring compliance with performance management and data protection standards. Ideal candidates will have strong customer service skills and experience in administrative roles, along with a commitment to equality and inclusion. Join a supportive environment dedicated to making a positive impact in the community.

Qualifications

• 2-3 years experience in an administrative/financial role.
• Understanding of customer service in a community service setting.

Responsibilities

• Coordinate administrative and financial functions of a busy team.
• Build effective relationships with peers and partners.

Skills

Customer Service

Administrative Support

Communication Skills

Performance Management

Data Protection

Equality, Diversity, and Inclusion

Education

Level 4 or above

Tools

Microsoft Office

Job description

The provided job description contains some issues with formatting and content clarity. It repeats the same paragraph under 'Description' and 'Qualifications / Experience,' which can be consolidated for clarity. The use of HTML tags is inconsistent, and some sections could be better structured to improve readability. Here is a refined version:

Job Title: Triage Support Officer - Building Resilient Communities, Pontypool

Client: Torfaen County Borough Council

Location: Pontypool, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: c737d4ddb98e

Job Views: 11

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

Communities for Work Plus is a Welsh Government programme tackling poverty through sustainable employment by providing intensive employment mentoring and support. Supported by Welsh Government funds, C4W+ delivers mentoring and employment support services in Torfaen and other boroughs across Wales. The programme aims to reduce the number of 16-24 year olds who are NEET and to increase employability among short-term unemployed, economically inactive, and long-term unemployed adults facing complex barriers to employment.

The role requires experience in coordinating administrative and financial functions within a busy team, and building effective relationships with peers and partners. Knowledge of performance management, monitoring processes, confidentiality, and data protection is essential. Experience in managing equality, diversity, and inclusion is also required. A full UK driving licence is desirable but not essential. Flexibility to work weekends and evenings as needed is expected.

This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

Torfaen County Borough Council is committed to being a fair, supportive, and effective employer, safeguarding the welfare of children, young people, and vulnerable adults. All employees are expected to share this commitment.

Qualifications / Experience:

• Understanding of customer service in a service delivery setting and experience working in a community service or setting.
• Educated to a high level of education, Level 4 or above.
• Knowledge of performance management, monitoring processes, confidentiality, and data protection.
• Proficiency in software such as Microsoft Office and experience in administrative support roles.
• Minimum of 2-3 years experience in an administrative/financial role.
• Experience of effective partnership working with statutory and non-statutory organizations.
• Effective communication skills, both written and verbal.
• Ability to coordinate administrative and financial functions of a busy team and foster supportive relationships.

See the Job Description for a full list of criteria.