Triage Practitioner Care Connexions

Integrated Care System; Leyland; On-site; GBP 30,000 - 40,000; Full time

Job summary

A regional healthcare provider is seeking a Triage Practitioner for their Care Connexions Team in Leyland. The role involves assessing urgent calls and providing timely support to individuals in crises. Candidates should have NVQ Level 4 in a relevant subject and experience in health or social care settings. This position is fixed term with 37.5 hours per week, offering a supportive work environment focused on a good work/life balance.

Qualifications

• Significant experience in health or social care settings.
• Ability to work under pressure and multi-task.
• Experience dealing with sensitive information.

Responsibilities

• Perform administrative tasks and triage support for the Care Connexions Team.
• Assess and triage incoming calls efficiently.
• Provide basic assessments and health information.

Skills

Communication

Decision-making

IT proficiency

Ability to remain calm under pressure

Education

NVQ Level 4 in relevant subject or equivalent experience

Tools

Outlook

Word

Excel

PowerPoint

Access

Job description

Go back Lancashire & South Cumbria NHS Foundation Trust

Triage Practitioner Care Connexions

The closing date is 06 August 2025

37.5 Hours over a 7 day working week covering 8am-8pm

Contract: Fixed term until 31/3/26

We are seeking a Triage Practitioner to join our Care Connexions Team, playing a vital role in providing timely support to people experiencing health or social care crises in their own homes.As a Triage Practitioner, you will be the first point of contact for patients, families, carers, and healthcare professionals seeking urgent support. You'll assess the nature of the call, gather key clinical information, and ensure appropriate triage and dispatch to the appropriate team, with the support of a clinical co-ordinator.o Answer and triage incoming calls efficiently and empathetically.o Identify urgent needs and prioritize responses based on clinical risk.o Liaise with nurses, therapists, paramedics, GPs, and other stakeholders.o Maintain accurate and timely records in line with protocols.o Support coordination of urgent community response visits within 2-hour timeframes.o Experience in a call-handling or healthcare setting (essential).o Strong communication and decision-making skills.o Ability to remain calm and professional in high-pressure situations.o IT proficiency and confidence using electronic record systems.o Knowledge of urgent care pathways or community health services

Main duties of the job

The post holder will provide administrative tasks & triage support for the Care Connexions Team. The role will include integration across Lancashire and South Cumbria. This will involve working across organisations to provide admin support and be the first point of contact of communication with patients, patients' relatives, healthcare professionals and other callers, responsible for the receipt, allocation and distribution of all referrals to designated services. Using set procedures and protocols the post holder will electronically record patients' demographics and basic clinical information which may include documenting readiness to change, screening for red flags and ensure they are directed to the most appropriate healthcare professional or end support. This role will be flexible and the post holder will be expected to work at Leyland House as part of the Care Connexions triage hub.

The post holder will provide a basic assessment as directed by clinicians, basic advice including how to manage their symptoms at home and health information, supporting them to access the appropriate level of care.

There will also be a requirement to ensure current documentation for the integrated records are in place and ready to use by clinicians. The post holder will be expected to support and coordinate staff within the service.

About us

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.For more information please visit our website via Lancashire & South Cumbria NHS FT

Job responsibilities

Please see attached the job description and person specification for more information about this role.

Person Specification

Qualifications

• Educated to NVQ 4 level in a relevant subject or equivalent level of qualification, or significant previous proven experience in health or social care setting.
• Experience of working in a health or social care environment
• Ability to work under pressure in a busy working environment and able to multi-task
• Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.

Knowledge

• Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint and Access.

Experience

• Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users
• Skills for communication on complex matters and difficult situations, requiring persuasion and influence. Skills for nurturing key relationships and maintaining

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Lancashire & South Cumbria NHS Foundation Trust