Triage Practitioner

Dudley Group NHS Foundation Trust; Brierley Hill; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare organization is seeking an experienced Clinical Triage Nurse to join their team in Brierley Hill. The role involves providing clinical assessment and advice via telephone, supporting urgent care, and assisting in preventing unnecessary hospital admissions. The ideal candidate should possess excellent communication skills, be flexible, and have a strong clinical background. This position supports a healthy work-life balance.

Benefits

Flexible working options

Support for work-life balance

Commitment to employee wellbeing

Qualifications

• Must have a sound clinical evidence-based background.
• Ability to prioritize workload without supervision.
• Excellent telephone manner.

Responsibilities

• Provide clinical support and assistance to healthcare professionals.
• Take telephone referrals from various health professionals.
• Visit patients in their own home for further training if required.

Skills

Excellent communication

Customer care skills

IT skills

Job description

An exciting opportunity has arisen for an experienced, enthusiastic and motivated nurse to join our hard working team!

We are looking for Clinical Triage Nurses to join the Dudley Clinical Hub (Single Point of Access) offering telephone Triage, clinical advice and signposting.

Based at Brierley Hill Health and Social Care Centre, the successful applicant will join an integrated, collaboratively focused team, employing a proactive clinical practice and knowledge to provide phone triage / clinical assessment skills in order to support urgent care for patients across our health economy.

The Service is the single point of access for patients registered with a Dudley GP for all admission avoidance referrals from professionals and for patients requiring Health and Social Care Services.

The Service operates between the hours of 8am – 9pm, 7 days per week, and 365 days per year. The successful applicant will be expected to work flexibly throughout this period.

The service offers extensive support and knowledge to enable patients to be managed away from the acute setting and to implement the right level of care support to achieve this.

We need applicants to be flexible, approachable and have a sound clinical evidence based background and knowledge. They will need to be friendly but assertive, and be confident in their own decision making; being able to challenge when necessary.

Responsibilities

The Triage Nurse will provide clinical support, assistance and professional expertise to all Healthcare professionals in support of avoiding inappropriate hospital attendances and admissions, then referring onto the most appropriate service for the patient’s needs. Working closely with, and acting as the referral point for the Urgent Community Response Team.

The primary objectives are to prevent unnecessary admission to acute care and to facilitate collaborative MDT management for patients closer to home. The role involves taking telephone referrals from GP’s, West Midlands Ambulance Service, Community Nurses and all other Health Professionals.

The triage Nurse will be expected to visit patients in their own home supported by the Medical Lead and Senior Practitioners if required. This will enable the Triage Nurse to receive further training to ensure clinical skills and competencies are maintained.

Requirements

We are looking for enthusiastic and innovative individuals who possess excellent communication, customer care and IT skills. The candidates will have to be able to prioritise their own workload without supervision, have an excellent telephone manner and be able to work well on their own initiative as well as part of a team.

What We Offer

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible.

We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

For further details / informal visits contact: Name: Melanie Humphreys Job title: SPA Team Lead Email address: [e-mail] Telephone number: 01384 323218

Community Nursing Admin Team: [e-mail]

We are an equal opportunities employer and welcome applications from all sections of the community.