Triage officer

Wmjobs; Hereford; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

LGPS

Career progression

Annual leave 31 days

Flexible working

Employee assistance programme

Membership fees

Perks & discounts

Job summary

Herefordshire Community Wellbeing is seeking a Triage Officer to be the first point of contact in a busy housing team, supporting applicants to complete their homeless application and coordinating signposting to housing-related support.

You will work 37 hours per week at Blue School House, Hereford, on a fixed-term contract to 31 August 2027, delivering a professional, customer-focused service using MS Outlook and basic office skills.

Qualifications

• Team-based environment experience.
• Confident speaking with customers over the phone and in person.
• IT literate with basic MS Outlook proficiency.

Responsibilities

• Be the first point of contact for customers in a busy housing team.
• Assist customers to complete their homeless application following a script.
• Coordinate identification collection and pass applications for assessment.

Skills

Team player

Telephone & in-person communication

MS Outlook

Basic office skills

Tools

MS Outlook

Job description

About The Role

Triage Officer

Contract: Fixed Term Until 31.08.27

Location: Blue School House, Hereford.

Hours: 37 Hours

Salary: £26,847 - £29,071

Closing date: Friday 9th October 2026

Interviews: 19/10/2026

The Role

A Vibrant Social Work Opportunity at Herefordshire Community Wellbeing!

Ready to make an extraordinary impact? Herefordshire Community Wellbeing is seeking a dynamic, self-motivated, and professionally confident Triage Officer to join our welcoming and supportive team. This isn't just another job; it's a chance to immerse yourself in a fast-paced and incredibly rewarding environment. Offering early intervention and signposting to support agencies where necessary to ensure housing related support is available to assist in sustaining tenancies

What will you be doing?

To be the first point of contact in a busy but successful housing team, working with customers to support them to complete their homeless application, following a script so housing experience is not necessary although desirable if you have it. Customers could present in person or over the telephone, the post could alternate between both. Once the application is complete and you have collated all forms of identification the application is passed to be assessed.

About You

• Enjoy working as part of a team
• Confident to speak with customers on the telephone and in person
• IT literate and able to use MS Outlook
• Have basic office skills

We Offer

A competitive salary, holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:

• Salary range of £26,847 - £29,071
• Enrolment in the Local Government Pension Scheme (LGPS)
• Career progression: clear pathways to progress
• Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum during the request period
• Flexible working: including the potential for job-sharing, part-time hours and agile working.
• Employee Assistance Programme: 24/7 access to support and counselling
• Payment of professional membership fees (based on role requirements)
• Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.

Why Choose Us?

You will probably have heard a lot about how beautiful it is in terms of countryside and open spaces (and it is!) but there is so much more going on here, including world-class cultural assets like the Mappa Mundi, vibrant theatres and a thriving food and drink sector. One of Herefordshire’s biggest assets is the strong and diverse communities. Our Talk Community approach brings that together supporting people to help themselves, encouraging them to help their communities and identifying how communities can help individuals. Our ambitious transformation programme aims to further build on this to offer an all-age approach. We’re excited about the potential of what we can achieve for the benefit of all residents of Herefordshire, stronger together and building brighter futures.

Don’t meet all parts of the job description?

Herefordshire Council is committed to strengthening a diverse and inclusive work environment which reflects the communities of Herefordshire. If you are looking at the next stage of your career and have a broad base of fieldwork experience, we can provide supportive and welcoming opportunities to help you develop your professional, management & supervisory skills.

Reasonable Adjustments

Our recruitment process runs in partnership with Hoople Resourcing. If you require any reasonable adjustments or alternative methods for the online application process, please contact the resourcing team by email: [e-mail].

Creating an inclusive workplace

We encourage our employees to feel empowered and to use their voices to help embrace diversity, promote inclusivity and shape our organisation. We have eight employee network groups, collectives of colleagues who often share identities, life experiences or cultures and offer support and community. They also play an important role in strengthening the voices of employees at Herefordshire Council. Embedded in the Council's values is a commitment to listen to people's views and needs. For more information on our Employee Network Groups please view our dedicated recruitment website: www.spiritofherefordshire.com.

Commitments, Covenants and Statutory Obligations

The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:

• Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme.
• Those who indicate in their application that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant.
• Those who indicate in their application that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.

We take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment.

We are committed to safeguarding and promoting the welfare of children & young people and vulnerable adults. If you are offered this position, it will be subject to a Disclosure and Barring Service check.