Triage Nurse - GP Telehealth - Band 6-7

Teladoc Health UK; United Kingdom; Remote; GBP 35,000 - 45,000; Full time

Job summary

A leading company in virtual healthcare is seeking an experienced triage nurse to join their remote GP telehealth service. The role involves prioritizing patient needs, conducting assessments, and providing medical advice. Ideal candidates will have experience in a primary care setting and be registered with NMC. The position offers a competitive salary, flexible working hours, and a range of benefits including private medical insurance and a pension scheme.

Benefits

Pension contribution

Private Medical Insurance

Annual paid leave

Employee Assistance Programme

Extended parental leave

Cycle to work scheme

Company laptop

Qualifications

• Experience of triage in a primary care setting.
• Ability to consult with children.
• Registered with NMC.

Responsibilities

• Provide high quality clinical triage for the GP telehealth service.
• Evaluate severity of patient’s illness quickly.
• Schedule and allocate appropriate appointments to GPs.

Skills

Clinical Knowledge

Assessment Skills

Communication Skills

IT Skills

Education

Registered Nurse

Tools

MS Word

Excel

PowerPoint

Patient Administration Systems

Job description

This range is provided by Teladoc Health UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Overview

We are currently recruiting an experienced and fully registered triage nurse to support our busy, remote GP telehealth service. Prioritising patient needs and assigning to GPs appropriately for level of urgency, this role will be best suited to a Band 6 – 7 nurse, crucially with experience in a primary care setting.

Annual Salary – £35,000 - £45,000 FTE (depending on experience); pro rata if part-time

Contract – Permanent

Location – Remote, working from home

Hours – Monday to Friday, full- and part-time availability, max 40 hours per week.

Please review our essential and preferable selection criteria below before applying.

Role and Responsibilities

The duties and responsibilities of a telephone triage nurse include but are not limited to:

• Working as an autonomous practitioner and providing high quality clinical triage for the GP telehealth service
• Reviewing incoming cases for urgency and priority based on assessment of symptoms and available health information
• Holding phone and video triage assessments with patients where required
• Evaluating the severity of a patient’s illness quickly before proposing a suitable degree of care centred on all available information
• Providing signposting and/or medical advice to persons who have minor/common health problems
• Scheduling and allocating appropriate appointments to GPs on platform
• Efficiently triaging patients depending on the eligibility and exclusion criteria
• Role may extend to treatment over time.

Selection Criteria

• Must-Have: experience of triage in a primary care setting
• Must-Have: ability to consult with children
• Preferable: Ability to prescribe
• Preferable: Experience of triage in a remote setting desirable (phone or video)
• Band 6-7 Nurse
• Registered with NMC (PIN verification will be required)
• Excellent clinical knowledge and assessment skills
• Excellent IT skills, including absolute competency in MS Word, Excel, PowerPoint and Patient Administration Systems
• Ability to plan effectively and maintain excellent levels of focus and personal organisation
• Excellent patient communication skills with the ability to motivate individuals into making life changes
• Evidence of CPD
• Experience of working with multi-disciplinary teams

What’s In It For You

• Pension contribution at the rate of 8% of your qualifying earnings fully paid by Teladoc
• Private Medical Insurance after successful probation
• Annual paid leave entitlement of 25 days plus public holidays (pro-rata)
• Employee Assistance Programme (EAP) with access to free financial, legal and lifestyle, advice, as well as counselling and Mental Health support
• Extended parental leave
• Cycle to work scheme
• Company laptop.

Who We Are

Teladoc Health is the world’s leading virtual care provider, delivering care to over 20 million members across 125 countries. Teladoc formally entered the UK virtual care space in 2019 offering the only comprehensive virtual care solution spanning telehealth GP services, mental health support, expert medical opinion, nutrition consultations and physiotherapy. We work with the world’s leading life, health, accident, travel and general insurers, other large corporates, affinity groups, and the NHS to deliver industry-leading, award-winning virtual healthcare services to their policy holders, employees, and patients.

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications. We adopt a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010, providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes. From application to interview, we place inclusion at the heart of all we do. We strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Teladoc Health UK.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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