Triage Coordinator

NHS; Thatcham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A regional healthcare provider in Thatcham seeks a triage coordinator to support integrated health services. You will manage referrals, liaise with multi-disciplinary teams, and ensure patient-centered care. Ideal candidates will have health/social care experience at Band 3 level or equivalent. Join an outstanding team committed to providing high-quality services across Berkshire.

Benefits

Flexible working options

27 days' annual leave

Learning and career development opportunities

'Cycle to Work' scheme

Wellbeing tools and services

Discounts at retailers and restaurants

Qualifications

• Experience of working in health/social care at Band 3 level or equivalent.
• Ability to demonstrate effective team working.
• Willingness to undertake further professional development.

Responsibilities

• Assist with the management of referrals.
• Liaise with health and social care partners.
• Coordinate adequate therapy assistants coverage.

Skills

Verbal and written communication skills

Team working

Organizational skills

Flexibility

Initiative

Education

oNVQ 3 or equivalent

oNVQ 4

Job description

An excellent opportunity has arisen to become a triage coordinator in a friendly and supportive team within the BHFT. The successful candidate (s) will be working alongside an established multi-disciplinary team consisting of senior specialist community physiotherapists, Occupational Therapists, therapy assistants, and team administrators. As part of this role the post holder will be an integral member of the Clinical support and triage team. We are an integrated team including Occupational Therapists, Physiotherapists, Therapy assistants, and admin support. The service supports multiple pathways including Community Reablement, Falls and Community Physiotherapy. This is an exciting time to join BHFT, as we develop services to work in an integrated way within the community in West Berkshire and across Berkshire West. The successful candidate will be required to provide/ willing to develop skills in providing high quality, responsive services working as an integral member of the team. You will also work closely with social services and voluntary organization for adults with a wide range of physical impairments and mental health conditions.

Main duties of the job

To be an integral member of the triage team - to assist with the management of referrals, and support the integrated triage process

To attend and lead the Sitrep flow calls with the Hospital Discharge Team

To take a lead in the allocations to support the team.

To be part of discussions regarding patients progress while on the service and review with the multi-disciplinary team as appropriate.

To have a patient centred approach.

To liaise with Registered Nurses, Registered Occupational Therapists, Registered Physiotherapists and Care Managers/Social Workers as required and to keep accurate and concise reports.

To contribute and participate in professional development meetings

To be the first point of contact for patients and health and social care partners wishing to discuss referrals and to escalate accordingly as and when appropriate .

To coordinate adequate therapy assistants coverage where needed.

To support the administration team as needed

About us

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:

• Flexible working options to support work-life balance
• 27 days' annual leave rising with service + opportunity to buy and sell
• Excellent learning and career development opportunities
• 'Cycle to Work' and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites

Job responsibilities

The must haves for you to be considered for this role:

Experience of working in health/social care at Band 3 level or equivalent.

Excellent verbal and written communications skills

Car driver with ability and readiness to be flexible within working days.

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

Person Specification

Education/Qualifications/Training

• oNVQ 3 or equivalent
• oNVQ4

Continuous Professional Development

• oEvidence of ongoing professional development
• oWillingness to undertake further professional development

Previous Experience

• oNHS / SS Community experience or equivalent working in a similar role

Knowledge, Skills & Abilities

• oAbility to demonstrate effective team working
• oAbility to work independently
• oDemonstrates innovative practice.
• oDemonstrates organisational skills
• oDemonstrates flexibility in approach to working environment
• oAbility to use own initiative and apply a practical problem solving approach in everyday situations
• oDemonstrates confidential and effective written and verbal communication skills, with the ability to empathise, be supportive and sensitive to the needs of others

Additional Requirements

• oAbility to travel between Trust sites across Berkshire
• oAbility to be flexible with shifts including Bank Holidays and Weekends

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Intermediate Care/Joint Care Pathway Team Manager