Triage Clinican
Berkshire Healthcare Foundation Trust
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Benefits offered by this job
Job summary
Berkshire Healthcare NHS Foundation Trust is seeking a Band 6 Triage Clinician to join the Bracknell Community Nursing Team. The role combines office-based triage with patient visits in their homes and at clinics.
You will provide expert clinical advice, assess referrals, maintain training, and work with the wider nursing team to ensure timely, high-quality care for the Bracknell community. A valid UK driver's license and access to a car are required.
Qualifications
- Must hold NMC PIN and be registered to practice in the UK.
- Minimum 2 years of physical nursing experience in a community setting.
- Strong critical thinking skills to support clinical decisions.
Responsibilities
- Work as a key member of the Triage Team.
- Provide sound expert clinical advice guiding entry into the service.
- Maintain up-to-date statutory and mandatory training; rotate into clinical services as needed.
- Adhere to professional codes of practice and conduct.
- Collaborate with admin staff and the community nursing service to deliver high-quality clinical triage.
- Assist admin staff by transferring cases needing clinical advice and reviewing records.
- Provide urgent clinical support to patients at home and in-clinic settings.
- Prioritise calls effectively using questioning, active listening and clear communication.
- Coordinate with Clinical Nursing Staff to ensure continuity of care for callers.
Skills
Education
Job description
An exciting career opportunity has arisen for a Band 6 Triage Clinician to join the Bracknell Community Nursing Team - this role is both office and practice-based.
The Triage Clinician will provide clinical support, assistance and professional expertise to all callers to the Clinical Nursing Triage, including both healthcare professionals and patients within Bracknell. The service is the main point of access for Bracknell Community Nursing taking referrals from professionals and patients requiring healthcare services and the Trust Health Hub.
Within this position you will be required to demonstrate sound clinical reasoning and have a positive enthusiastic approach to the role. This role is partially office based and also working with patients in their own homes as part of the urgent nurse support. Also, the role may be supporting one of our community clinics on site in Bracknell.
We are a friendly and supportive team, looking for highly motivated RNs who demonstrate a passion for delivering care to the community. Your role will be pivotal in ensuring the local community receive the highest quality of care in their own homes.
As a Triage Clinician, no day is the same and you will be communicating with patients and service providers of varied needs.
Please note you must currently be in the UK with access to a car for work purposes to be eligible for this role.
- To work as a key member of the Triage Team.
- To offer sound expert clinical advice that oversees entry into our service.
- To maintain up-to-date Statutory and Mandatory training and be prepared to rotate into clinical services as necessary to maintain clinical skills.
- To hold professional registration and adhere to professional codes of practice and conduct.
- To work in conjunction with administrative support staff and the community nursing service to provide high quality, clinical triage using knowledge, skills, critical thinking and professional judgement.
- To assist the administrative support staff where required by accepting the transfer of cases requiring additional clinical advice, reviewing recorded clinical information and offering advice.
- To provide urgent clinical support to patient in their own homes and in-house clinic support.
- To control and manage calls effectively by using skilled questioning, active listening and excellent verbal communication skills in a calm, professional manner.
- The Community Triage Nurse will possess the ability to prioritise tasks, cases and situations appropriately to ensure effective delivery of services during periods of high demand.
- To liaise and communicate clinical information verbally and/or via telephone to Clinical Nursing Staff as appropriate to ensure continuity of care for the caller.
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our values at Berkshire Healthcare are:
- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions
Your wellbeing is important to us. Some of the benefits of working for us include:
- Flexible working options to support work-life balance
- 27 days' annual leave rising with service + opportunity to buy and sell
- Excellent learning and career development opportunities
- 'Cycle to Work' and car leasing scheme including electric vehicles
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants
- Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
- Generous maternity, paternity, adoption and special leave
- Free parking across Trust sites
The must haves for this role:
- NMC Current PIN
- At least 2 years physical nursing experience within a community setting
- Excellent critical thinking skills to be able to make clinical decisions based on information callers provide
Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Stonewall Proud Employer, Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.
We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Philomena Grey on 07771872618 or email: philomena.grey@berkshire.nhs.uk wholl be delighted to help.
Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.
- Registered Nurse
- Current NMC Registration
- IT knowledge and accurate keyboard skills
- 2 years physical clinical experience within a Community setting
- Willingness to undertake further training and development
- Evidence of ongoing professional development
- Experience of working in a customer focussed environment
- Well-developed written and verbal communication skills
- Able to communicate effectively with patients / carers / healthcare professionals and team members
- Able to demonstrate use of own initiative in ever changing circumstances
- Evidence of effective team working
- Able to demonstrate an understanding and knowledge of community services
- Ability to prioritise workload and remain calm whilst working in a pressurised environment
- Ability to demonstrate and show evidence of effective clinical skills as per BHFT Band 5/6 competencies
- Ability to identify risks
- Ability to work autonomously
- Ability to manage distressed patients or relatives with terminal/palliative care needs who telephone the Hub
- Ability to deal with patient referrals who have intravenous therapy and complex dressing requirements
- Ability to identify risks and act accordingly with regard to safety of patients and others
- Ability to receive and act on developmental feedback
- Cultural/diversity awareness and evidence of a non-discriminatory approach
- Positive and enthusiastic approach to work and challenging situations.
- Ability to undertake flexible working. BH and weekend work will be required
- Valid UK driving licence
- Access to a car
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£41,957 to £50,387 a yearper annum (Inc. of HCAS)
Permanent
Full-time
371-CHS1198-D
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