Triage Analyst (Entry Level Role)

Proofpoint; Reading; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading cybersecurity company in Reading is looking for an Associate Triage Analyst to assist with monitoring client events and reporting metrics. The ideal candidate will have experience in data analysis, strong customer service skills, and proficiency in Microsoft Excel. This is a full-time position offering competitive compensation and a flexible work environment.

Benefits

Competitive compensation

Comprehensive benefits

Flexible work environment

Learning & development opportunities

Annual wellness and community outreach days

Qualifications

• Experience analyzing data from within a large data set.
• Experience in customer service.
• Experience with Microsoft Excel and the entire Microsoft Office Suite.

Responsibilities

• Assist with monitoring events for clients and escalate necessary events.
• Provide metrics and reporting insights from security platforms.
• Support improvement of monitoring and alerting processes.

Skills

Data analysis

Customer Service

Microsoft Excel

Tools

Microsoft Office Suite

Job description

Triage Analyst (Entry Level Role) page is loaded

Triage Analyst (Entry Level Role)

Apply locations Reading, England time type Full time posted on Posted Yesterday job requisition id R12711

About Us:
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

How We Work:
At Proofpoint, you’ll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.

Corporate Overview
Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.
We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity.
Protection Starts with People. Proofpoint.

The role

The Role and the Team Proofpoint’s People Centric Managed Services (PCMS) is looking for an Associate Triage Analyst to support alert triage and operational checks for supported systems. Proofpoint PCMS is responsible for information protection that provides unmatched visibility into data risk by analyzing content, behavior, and threats from a cloud-native console, stopping data loss while saving time and operational cost. The Associate Triage Analyst (ATA) will be responsible for assisting with the monitoring of events for Proofpoint's PCMS customers and escalating all necessary events to the customers via approved escalation paths. TA’s will assist with reporting in support of internal teams and our customers. Ensure all tasks performed adhere to the company’s ISO 27001 Information Security Management System (ISMS). This includes participation in annual information and network security training and acceptance of spot checks on an ad hoc basis to guarantee that Proofpoint is constantly improving upon the organization’s ISMS. Each member of our team must understand the importance of the ISMS and the subsequent handling of client data. Job Requirements: Responsible for assisting with the monitoring of events for Proofpoint's PCMS customers. They will be responsible for escalating all necessary events to the clients via approved escalation paths. Responsible for assisting customers and internal teams with metrics and reporting from the security platforms Responsible for assisting with the improvement of monitoring and alerting for Proofpoint PCMS clients. Qualifications: Experience analyzing data from within a large data set Experience in Customer Service Experience working or being on a team Experience with Microsoft Excel, as well as entire Microsoft Office Suite

Why Proofpoint
Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We’re a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply.

We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtProofpoint

Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

• Competitive compensation

• Comprehensive benefits

• Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.

• Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.].

• Annual wellness and community outreach days

• Always on recognition for your contributions

• Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [e-mail] . How to Apply Interested? Submit your application here https://www.proofpoint.com/us/company/careers . We can’t wait to hear from you!