Tri-Lingual Patient Liaison (English, Spanish, and French)

JR United Kingdom; United Kingdom; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Tri-Lingual Patient Liaison to join their remote team. This exciting role involves supporting patients and clinics in clinical research trials, ensuring excellent service, and managing travel arrangements. The ideal candidate will be fluent in English, Spanish, and French, with a strong background in customer service and attention to detail. Join a dynamic team that values innovation and dedication, and make a meaningful impact in the life sciences sector. If you are eager to contribute to a growing organization and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Minimum 3 years of experience in customer service or life sciences preferred.
• Ability to create and modify Excel spreadsheets and Word documents.

Responsibilities

• Serve as the primary point of contact for patients and vendors.
• Schedule travel requests for patients enrolled in clinical trials.
• Process expense reimbursements and review travel requests.

Skills

Fluency in English

Fluency in Spanish

Fluency in French

Customer service experience

Attention to detail

Multi-tasking

Communication skills

Ability to work in a fast-paced environment

Education

BS or BA degree or equivalent experience

Tools

Excel

Word

Job description

Social network you want to login/join with:

Tri-Lingual Patient Liaison (English, Spanish, and French), United Kingdom

Client:

Scout

Location:

Remote

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

13.04.2025

Expiry Date:

28.05.2025

Job Description:

Established in 1996 and rebranded to Scout in 2024, we built our foundation on planning meetings for numerous organizations within the life sciences sector (Scout Meetings). In response to emerging industry needs, we expanded our services to include Scout Clinical, one of the top providers of clinical trial patient travel and reimbursements, and Scout Academy, our secure, online, on-demand learning management system that ensures global compliance.

Scout is recognized as a leader in our field for innovation in service, attention to detail, our stellar team members, and making the complex easier. If this interests you, we’d love to have you join our rapidly growing team!

Position Summary:

We are looking to hire a talented, eager, and skilled Tri-lingual Patient Liaison to join our UK team in a remote position. The Patient Liaison provides support to patients and clinics involved in clinical research trials. You would be responsible for ensuring excellent and consistent service. This includes reviewing and approving travel and expense reimbursement requests, partnering with our vendors to fulfill services, and answering questions in a timely and courteous manner.

Responsibilities of this position include, but are not limited to:

1. Serve as the primary point of contact for our patients, study sites, vendors, and other related parties.
2. Scheduling travel requests for patients enrolled in clinical trials, including:
3. Arrangements including flights, hotel, ground transportation, and special needs assistance, as well as assist with any additional issues that arise during travel.
4. Interaction and management of vendors handling travel requests.
5. Review travel requests against study parameters and seek approvals where necessary.
6. Processing expense reimbursements to patients for approved expenses, including review against study parameters and seeking approvals where necessary of those expenses.
7. Responsible for training study site personnel on how to use the online portal including:
8. Creating/entering requests in the portal if applicable.

The ideal candidate will have the following experience, skills, and knowledge:

1. BS or BA degree or equivalent experience.
2. Minimum 3 years of experience within the customer service or life sciences industry preferred.
3. Fluency in English, Spanish, and French (spoken and written).
4. Experience working with multiple independent vendors to achieve results on a deadline.
5. Experience in the travel and/or hospitality industry is a plus.
6. Ability to modify, edit, and create Excel spreadsheets and Word documents.
7. Ability to conduct hotel, venue, and destination research online.
8. Work with financial information, including basic knowledge and understanding of how to convert foreign currency to USD.
9. Attention to detail with the ability to track and manage key dates/deadlines.
10. The ability to learn quickly.
11. Timely, professional, courteous correspondence and communication with clients, vendors, and colleagues.
12. Ability to prioritize and multi-task.
13. Ability to work in a fast-paced environment.
14. Hard working and reliable with a strong work ethic.
15. Diplomatic and discreet.

Visit our website at www.scoutclinical.com or follow us on LinkedIn for other employment opportunities.