Treatment Coordinator

TN United Kingdom; Holt; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Treatment Coordinator to join their team in Holt. This role offers a unique opportunity to work alongside a talented practice team in a supportive environment that prioritizes patient care. You'll engage with patients, guiding them through their treatment options and ensuring a seamless experience. With access to extensive training and development resources, you can advance your career while contributing to a practice that values collaboration and excellence. If you're passionate about healthcare and delivering outstanding service, this position is perfect for you.

Benefits

Fully funded CPD training

Contributory pension scheme

Discounts in over 7000 retailers

Discounted gym memberships

Access to a 24-hour GP service

Early access to earned wages

Employee referral scheme

Provided uniform

Qualifications

• Extensive clinical knowledge in a healthcare setting.
• Strong communication skills for complex treatment discussions.

Responsibilities

• Be the first point of contact for new private patients.
• Deliver high-quality service ensuring patient satisfaction.
• Coordinate dentist appointments throughout the treatment plan.

Skills

Clinical knowledge of treatments

Strong communication skills

Customer service experience

Stakeholder management skills

Knowledge of dental practice management systems

Tools

Dental software systems

Job description

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Full time

Holt is a private practice, located in the Victorian Market town of Holt. We have a variety of specialists including an Implant Surgeon, specialist periodontist, Orthodontist.

Here at our practice, people are at the heart of everything we do because we care. For our Treatment Coordinators, we have created an environment where you can look forward to coming to work, feel empowered, and benefit from working collaboratively with brilliant and talented experts.

As a Treatment Coordinator, you’ll be working alongside an experienced practice team and have access to exceptional development opportunities to take you as far as you want to go.

Responsibilities

1. Be the first point of contact for new private patients to the practice and existing patients expressing an interest in specialist treatments.
2. Confidently discuss the treatment options and fees involved.
3. Deliver a high-quality service to ensure patient satisfaction and contribute to practice efficiency, effectiveness, and profitability.
4. Champion customer satisfaction and coach team members on best practices.
5. Coordinate dentist appointments throughout the treatment plan.
6. Establish and maintain productive working relationships with all members of the practice team.
7. Play a key role in the practice leadership team, supporting and deputising for the Practice Manager.

Your skills and experience

1. Extensive clinical knowledge of treatments provided within a healthcare setting.
2. Strong and confident communication skills, both verbal and written, with the ability to clearly understand and communicate complex treatment plans, procedures, and requirements.
3. Previous experience of delivering outstanding service in a customer-facing role.
4. Proven strong stakeholder management skills with the ability to deal with a broad range of people.
5. CQC/GDC registration, and knowledge of dental practice management systems is desirable.

Your salary and benefits

1. A competitive starting salary with opportunities for increases through training and development.
2. Fully funded CPD training, GDC registration, DBS, and Professional Indemnity, saving you over £500 per year.
3. Established progression and development paths.
4. Contributory pension scheme.
5. Modern surgeries and dental software systems.
6. Access to a comprehensive training and development platform with thousands of courses.
7. Benefits including discounts in over 7000 retailers, discounted gym memberships, and a day off for your wedding.
8. Access to a 24-hour GP service via your phone, available 24/7.
9. Early access to earned wages when needed.
10. Earn up to £3,000 per referral in our employee referral scheme.
11. Your uniform will be provided.

Additional Information

We are proud to be recognized in the industry and listed in the Inclusive Top 50 UK Employers. We are an equal opportunities employer and welcome applications from all suitable candidates. If you require reasonable adjustments during our recruitment process, please let us know.

Due to high interest, only shortlisted candidates will be contacted. Good luck!