Treatment Co-Ordinator

Zental; Greater London; On-site; GBP 30,000 - 48,000; Full time

Benefits offered by this job

DBS covered

Professional development

Job summary

Zental, Barnet's premium private dental group, seeks a Treatment Co-ordinator / Premium Sales Executive to lead patient enquiries through conversion into accepted care. The role combines sales capability with warm, professional patient communication within a state-of-the-art private dental environment.

You will guide patients from initial contact through consultation, plans, and finances, collaborating with clinicians to tailor pathways and drive practice growth while delivering outstanding

Qualifications

• High-end sales or customer-focused role experience.
• Proven track record of treatment conversion and meeting sales targets.
• Experience working to KPIs and target-driven metrics.
• Strong negotiation and closing skills with ability to discuss options and fees.
• Exceptional communication with a polished, professional manner.
• Highly organized with strong attention to detail.
• IT confident with practice management/CRM systems.
• Positive, motivated, commercially driven mindset.

Responsibilities

• Act as first point of contact for new patient enquiries via phone, email, web, and walk-ins.
• Engage with patients to understand needs, present treatment options, build trust.
• Conduct face-to-face and virtual consultations, explain plans, fees, and finance options.
• Follow up on enquiries, treatment plans, and cases to maximise conversion.
• Support patients throughout their treatment journey for continuity and satisfaction.
• Work with clinicians to translate recommendations into personalised pathways.
• Contribute to business development and practice growth strategies.
• Provide front-of-house and customer support when required.

Skills

Sales

Customer focus

Negotiation

Closing

CRM systems

Communication

Organisation

Tools

CRM systems

Job description

Join the Future of Private Dentistry at Zental – Treatment Co‑ordinator / Premium Sales Executive

Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.

About Us

Barnet - Full‑time. At Zental, we create calm, high‑performing environments where exceptional teams deliver outstanding patient care. We are seeking an experienced Treatment Co‑ordinator / Premium Sales Executive to join our Flagship Barnet practice.

The ideal candidate will be a patient‑focused professional who is commercially driven and excels at guiding patients through their treatment journey and converting enquiries into accepted care. This role is central to the patient experience and practice performance, ideal for someone who combines strong sales capability with warmth, professionalism, and a deep understanding of private dentistry.

Zental is a boutique, fully private dental group with an Outstanding CQC rating and an exceptional 87% score in the latest Great Place to Work survey.

Our practices are designed as calm, contemporary sanctuaries. Beautiful, spa‑like environments that allow you to focus on what matters most: delivering exceptional patient care. Our teams are hand‑selected for their warmth, skill, and genuine compassion.

At Zental, you will feel supported, inspired, and proud of the work you do. This is a rare opportunity to join a state‑of‑the‑art private dental environment and develop your career within a high‑performing clinical team.

Community, Authenticity, Leadership, Mindfulness — Zental offers a premium culture where kindness, excellence, and integrity shape every patient experience.

What Your Day Will Look Like

• Act as the first point of contact for new patient enquiries via phone, email, web, and walk‑ins.
• Engage with patients to understand their needs, introduce treatment options, and build trust.
• Conduct face‑to‑face & virtual consultations, clearly explaining treatment plans, fees, and finance options.
• Proactively follow up on enquiries, treatment plans, and outstanding cases to maximise conversion.
• Support patients throughout their treatment journey, ensuring continuity and satisfaction.
• Work closely with clinicians to translate clinical recommendations into personalised patient pathways.
• Contribute to business development initiatives and practice growth strategies.
• Provide front‑of‑house & customer support when required.

Essential Experience

• Experience in a high‑end sales or customer‑focused role.
• Proven track record of treatment conversion, sales performance and new business development.
• Experienced & comfortable working to KPIs and target‑driven metrics.
• Strong negotiation and closing skills with confidence, discussing treatment options and fees.
• Exceptional communication skills with a polished, professional manner.
• Highly organised with strong attention to detail.
• IT‑confident, with experience using practice management or CRM systems.
• Positive, motivated, and commercially driven mindset.

Desirable Experience

• Experience within the premium private health care sector and dental in particular.

What You Gain by Joining the Zental Community

• The opportunity to lead within a premium, fully digital private dental environment.
• Progression pathways and ongoing development opportunities based on performance.
• Professional development support and access to Zental Learning Portal.
• DBS covered.
• Employee Referral Scheme with competitive referral rewards.
• Modern, high‑spec practices and systems.
• Dedicated Treatment Coordinators supporting ethical case acceptance and patient communication.
• Competitive salary based on experience and skillset.

The Culture at Zental

At Zental, our mission goes beyond dentistry; we help people live healthier, happier, and longer lives.

Community: We support one another and build uplifting, collaborative teams.

Authenticity: We act with honesty, integrity, and compassion.

Leadership: We take responsibility and maintain exceptionally high standards.

Mindfulness: We stay calm, thoughtful, and solutions‑focused, even under pressure.

Are You Ready to Make a Change?

If you are ready to lead a high‑performing practice and play a key role in a growing, premium dental group, we would love to hear from you.