Dental Practice Manager

Zental; Borehamwood; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Progression pathways

Professional development support

Employee Referral Scheme

DBS covered

Job summary

Zental, located in Borehamwood, is seeking a leader for their high-performing dental practice. The role requires strong leadership skills and the ability to manage performance metrics effectively. Candidates should have a strong understanding of financials and experience with patient complaints, creating a positive culture within the practice. The position offers competitive salary and opportunities for professional development within a contemporary, digital dental environment.

Qualifications

• Strong understanding of KPIs and performance management.
• Experience in handling people matters like performance improvement.
• Confident leadership style with the ability to motivate.

Responsibilities

• Lead day-to-day practice performance across people, patients, and performance.
• Track and manage core KPIs including revenue and patient experience.
• Resolve patient feedback and complaints with care.

Skills

Leadership maturity

Emotional intelligence

Patient centred mindset

Performance management

Education

Management qualification

Job description

Join the Future of Private Dentistry at Zental

Zental is a boutique, fully private dental group with an Outstanding CQC rating and an exceptional 87% score in the latest Great Place to Work survey. Our practices are designed as calm, contemporary sanctuaries, beautiful, spa‑like environments that allow you to focus on what matters most: delivering exceptional patient care.

Our teams are hand‑selected for their warmth, skill, and genuine compassion. At Zental, you will feel supported, inspired, and proud of the work you do. This is a rare opportunity to join a state‑of‑the‑art private dental environment and work alongside some of the UK’s most experienced clinicians.

Guided by CALM: Community, Authenticity, Leadership, Mindfulness; Zental offers a premium culture where kindness, excellence, and integrity shape every patient experience.

What Your Day Will Look Like

You Will

• Thrive in a role built to support a calm, high performing practice, balancing patient experience, team wellbeing and commercial outcomes.
• Lead day to day practice performance across people, patients & performance
• Lead and develop the multidisciplinary team, setting clear expectations and ownership
• Track and manage core KPIs including utilisation, conversion, revenue and patient experience
• Partner with Treatment Coordinators and clinicians to optimise the patient journey
• Oversee diary management to balance productivity with a calm, high quality experience
• Maintain regulatory compliance and ongoing CQC readiness
• Manage costs, stock and budgets in line with business targets
• Own operational processes, spotting risks early and driving improvements
• Resolve patient feedback and complaints with care, professionalism and pace
• Support local growth through marketing activity and community engagement

How You Can Thrive at Zental

We are looking for more than operational capability. We value leadership maturity, emotional intelligence, and integrity.

Essential

• Strong understanding of KPIs, performance management, and commercial targets
• Strong understanding of practice level financials including revenue drivers, cost control, and budget oversight
• Confident, credible leadership style with the ability to motivate, challenge and develop others
• Experience handling people matters including performance improvement, absence management, and team development
• Organised, structured, and solutions focused, with consistent follow through
• Patient centred mindset with confidence managing concerns and complaints effectively

Desirable

• Management qualification or relevant leadership development
• Previous experience in a private dental or private healthcare setting
• Experience improving treatment conversion and patient journey performance through process and coaching

What You Gain by Joining the Zental Community

• The opportunity to lead within a premium, fully digital private dental environment
• Progression pathways and ongoing development opportunities based on performance
• Professional development support and access to Zental Learning Portal
• DBS covered
• Employee Referral Scheme with competitive referral rewards
• Modern, high spec practices and systems
• Dedicated Treatment Coordinators supporting ethical case acceptance and patient communication
• Competitive salary based on experience and skillset

The Culture at Zental

At Zental, our mission goes beyond dentistry, we help people live healthier, happier, and longer lives.

We live by CALM, the values that define how we work and care for people:

• Community: We support one another and build uplifting, collaborative teams.
• Authenticity: We act with honesty, integrity, and compassion.
• Leadership: We take responsibility and maintain exceptionally high standards.
• Mindfulness: We stay calm, thoughtful, and solutions focused, even under pressure.

Are You Ready to Make a Change?

If you are ready to lead a high performing practice and play a key role in a growing, premium dental group, we would love to hear from you.