Treasury Operations Associate

Taptap Send; London; On-site; GBP 45,000 - 60,000; Full time

Job summary

Taptap Send is looking for a motivated individual to join their Treasury Operations team, ensuring seamless payment processes across global partners. This role involves managing payments, troubleshooting issues, and collaborating for growth, offering opportunities for professional and personal development in a fast-paced startup environment.

Benefits

Competitive salary and benefits

Support for mental, physical, financial, and social wellbeing

Qualifications

• At least 4 years' experience in a payments or funding role.
• Proven analytical skills, proficient in Excel; SQL a plus.
• Familiarity with partner countries considered a plus.

Responsibilities

• Manage treasury operations, ensuring accounts are funded daily.
• Troubleshoot payment issues with internal and external partners.
• Assist with onboarding new banks and trading partners.

Skills

Organisational skills

Analytical skills

Problem solving

Communication

Tools

Excel

SQL

Job description

Our Mission
Reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets.

The Team
-> Founded by Harvard grads / 3rd-time founders --- also founded Segovia (successful exit) and GiveDirectly (>300M revenue, fastest-growing NGO).
-> Top performers from top and varied organizations (e.g., Bain, Bolt, Google, McKinsey, SafeBoda, Uber, Zipline) --- we like moving fast, and we hire people that do as well.
-> Driven by mission, guided by values (see below) - in deed, not just word.
-> Team as global as the mission, >30 languages from 25 countries (i.e., if you're interested in learning to make Chicken Moambe, we're the place).

About Us
Taptap Send is backed by top VCs (Spark, Canaan, Reid Hoffman, Breyer Capital, etc.), rapidly growing and a great place for those looking for both impact and a fast-paced tech startup environment. Read more about the journey in Reid Hoffman's words or TechCrunch article

Launched in 2019, Taptap is tapping into a transformative shift in global finance: from banks to phones. While this has affected wealthier countries as well, it has been nothing short of a revolution for the emerging markets where the overwhelming majority of population had been unable to access digital finance previously. Taptap Send allows immigrants to send money home instantly and with no fee*, saving money in the process. With a formal market size of >700B alone, we've got a lot more saving to do for our users. Our mission is to reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets. And that's just the beginning...

*We charge fees for transfers on fixed exchange rate corridors (e.g., XOF, XAF).

Our Investors
Spark Capital, Canaan, Reid Hoffman, Breyer Capital (Jim Breyer), Unbound (Shravin Mittal), Wamda (Fadi Ghandour), Firstminute Capital, Slow Ventures (Sam Lessin), Helios Partners (Souleymane Ba), Crossbeam Ventures (Ali Hamed), Nikesh Arora, Samih Toukan, and many other context-specific angels

The Role

Taptap Send is seeking a highly organised and motivated individual to join our Treasury Operations team and help us grow our business. In this role, you will report to the Head of FX and Treasury Operations, and touch all aspects of Taptap Send's payment operations, working directly with our teams and partners across the world.

You'll own the full life cycle of payments, including creating, tracking, and confirming crediting of payments, as well as troubleshooting payment issues across all of our payout countries and currencies. You'll also be involved in the trading and estimating funding processes to ensure that our partners are well funded at all times.

You'll work directly with our FX team as well as collaborating with the wider team that spans the globe, ensuring that Taptap Send is effectively supported in its growth and customer ambitions! There is plenty of room for professional progression and personal growth within our friendly and ever-growing Taptap community.

Responsibilities:

• Proactively managing treasury operations to ensure our accounts are funded each day and payments can be processed seamlessly
• Working closely with partners to ensure that funding timelines are being delivered on
• Troubleshooting to find the root cause of payment issues and working with internal and external partners to resolve
• Assisting with onboarding new banks and trading partners
• Trading into a range of currencies
• Some out of hours coverage to be expected

You could be a good fit if you:

• Have at least 4 years' experience ideally in a payments or funding role
• Are passionate about our mission and eager to do what need to be done to achieve it
• Are enthusiastic about treasury operations, solving unique problems, and optimizing processes
• Enjoy challenges, are resourceful and think outside the box to find creative ways to tackle problems
• Love working in teams and building meaningful relationships with key stakeholders
• Don't hesitate to place a call to promptly resolve issues or persevere to get a result
• Have great organisational skills and the ability to manage multiple time-sensitive priorities in a fast-paced startup environment where no two days are the same
• Have proven analytical skills (Excel); SQL a plus
• Are familiar with the partner countries we work with (considered a plus)
• Are proficient in English, other languages considered a strong plus (Arabic, French, etc.)
• Have the right to work in UAE

Taptap Values

Impact first

Team next

Accept reality

Propose solutions

Win with grit

Be proactively candid, with yourself and others

Love the particular

Own it

Create positive energy

Maybe, even have fun

Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply.

If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.

Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.

• Accounting for International Development
• A competitive salary, and benefits to support your mental, physical, financial, and social wellbeing
• Accounting for International Development
• A competitive salary, and benefits to support your mental, physical, financial, and social wellbeing