Travelling Booking Clerk - Voluntary - IW Steam Railway

Isle of Wight Steam Railway; Havenstreet; On-site; GBP 10,000 - 18,000; Full time

Job summary

L'Isle of Wight Steam Railway recherche un 'Travelling Booking Clerk' passionné pour offrir une excellente expérience client. Le poste nécessite une interaction directe avec les clients lors de l'émission de billets, en fournissant des informations sur le trajet et en garantissant une expérience mémorable. Une formation complète sera assurée, ainsi que des opportunités de développement personnel au sein de l'équipe.

Benefits

Formation continue et support

Événements sociaux et tirages au sort exclusifs

Fourniture de vêtements et EPI

Qualifications

• Aucune formation préalable nécessaire, mais le rôle spécifique nécessite une formation sur l'utilisation des dispositifs de billets.
• Capacité à interagir positivement avec le public.

Responsibilities

• Accueillir les clients et voyager sur le train pour émettre des billets.
• Aider les clients à naviguer sur le site.
• Répondre aux questions des clients et les accompagner durant leur expérience.

Skills

Interaction Client

Enthousiasme

Connaissance des opérations ferroviaires

Job description

Travelling Booking Clerk

Our Department: Operating

Why does the IW Steam Railway need my help with this?

Every day a committed team of enthusiastic volunteers give their time and energy to The Isle of Wight Steam Railway. Without their help, our important, beautiful, and fascinating slice of social and engineering history simply wouldn’t exist. You’ll be making an essential contribution towards to ongoing success of the railway.

Travelling Booking Clerk are one of the primary interfaces with our customers. You will be one of the first people they encounter be it in person or taking phone enquiries. This vital role will appeal to those people who like interacting with and assisting others, to give our customers the best day possible with us.

What does the Isle of Wight Steam Railway need a Travelling Booking Clerk to do?

• Greet customers and travel on the train issuing tickets and collecting payments.
• Help customers navigate their way around our site, and answer questions.
• Engage with the customers as you travel, assisting with any questions
• Be a positive, enthusiastic representative of the Railway, demonstrating a good sound knowledge.

How will I be trained and supported in this role?

• Isle of Wight Steam Railway General Introduction and Health & Safety Briefing.
• Personal Track Safety qualification
• Role specific training with hand-held ticketing and cash machines.

What can a Travelling Booking Clerk expect from the Isle of Wight Steam Railway?

• A warm welcome to our team, and the enjoyment of contributing to the success of railway.
• Fair and respectful treatment always.
• Appreciation for your efforts.
• A comprehensive induction, and ongoing training and support.
• Contributions towards, or supply of, clothing and any PPE necessary for your role.
• References and certification of relevant in-house training to add to your CV.
• A range of benefits, social events, experiences, and prize draws exclusive to our volunteer team.

Suggested Minimum Hours.

One or more full days each week/fortnight that we operate passenger services.

Physical Demands.

Customer assistants can be either office based or mobile around the site. Non ambulant volunteers can be office or central booking office based.