Travel Specialist

dnata Travel; Marlow; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Travel discounts

25 days annual leave

Company pension scheme

Life assurance

Low-cost health care for you and your

Employee Assistance programme

Mental Health First Aiders

Ongoing development

Cycle to work scheme

Reward & recognition programme

Belong programme

Volunteer days

dnata4good

Refer a friend scheme

Free eye care tests

Free Taste Card membership

Casual dress code

Free tea and coffee

Job summary

Travelbag, part of the dnata Travel family, is seeking a Travel Specialist to craft tailor-made holidays and deliver exceptional service. Based in our Marlow Travelbag Shop, you will identify sales opportunities, upsell ancillaries, and maintain Travelbag brand values while delivering a simple, enjoyable customer experience.

You'll greet customers, handle inquiries across face-to-face, phone, and email channels, work with a team, and help meet store targets.

Qualifications

• Proven record of meeting and exceeding sales targets.
• GDS experience is an advantage but full training will be provided.
• Good IT skills including keyboard skills and experience of Microsoft Word, Excel and Outlook.
• Strong communication skills across face-to-face, telephone and email.
• Ability to work under own supervision or as part of a team.
• Enthusiastic and persuasive with attention to detail.
• A passion for travel; travel industry experience is desirable but not essential.

Responsibilities

• Proactively match customer requests to Travelbag’s products and maximise sales.
• Achieve monthly sales targets and contribute to store targets.
• Utilise technology to enhance customer experience.
• Upsell ancillary products such as day tours and transfers.
• Maintain up-to-date product knowledge and share with colleagues.
• Adhere to sales techniques and data recording for marketing strategies.
• Provide excellent service through all channels and greet customers in-store.

Skills

Sales targets

GDS experience

MS Word/Excel

Communication skills

Team player

Enthusiastic

Attention to detail

Travel passion

Travel industry experience

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Job Title: Travel Specialist

Location: Marlow Travelbag Shop

Salary: Competitive

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Travelbag began back in 1979 and we wanted to offer more than just package holidays. That’s why over 40 years later we’re still tailor-making long-haul holidays and putting our customers at the heart of everything we do - we aim to make out there, easy. We are part of the dnata family one of the world’s largest air and travel services providers

We are now recruiting for a Travel Specialist to create incredible travel experiences for each individual customer whilst keeping it straight forward and simple. Identifying and maximising all sales opportunities whilst delivering and maintaining Travelbag Brand Values.

Hours: Full-time 37.5 hours per week

Job Accountabilities:

Sales:

• Proactively match customer requests to Travelbag’s extensive range of products, maximising all sales opportunities while providing a perfect holiday experience

• Consistently achieve individual monthly sales targets (GCI, New Bookings, conversion and margin rates) as well as contributing to the overall achievement of the store targets

• Embrace all methods of current and new technology used to enhance customer experience

• Ensure all sales opportunities are optimized and work towards specific business product targets i.e. incentive drives

• Ensure that the most up to date product knowledge is obtained and shared with colleagues

• Proactively sell ancillary products e.g. day tours and transfers

• Adhere to company policy in terms of sales techniques and data recording to assist with Product and Marketing strategies

Service:

• Ensure all clients are greeted and responded to appropriately, regardless of line of enquiry offering relevant brochures and ensuring cover in the front shop at all times

• Act as an ambassador to Travelbag and provide a company image to all customers which reflects the company brand

• Ensure excellent customer service is provided to all customers at all times irrespective of communication channel

• Effectively handle customer complaints to minimise customer dissatisfaction and encourage repeat business

Team:

• Work collaboratively with teammates to ensure each team member is provided the opportunity to develop and maximize their potential

• Provide feedback on success of promotional activities

• Attend, participate in and contribute positively towards team meetings/briefings

• Recommend constructive improvements to system or working practices

• Support operational process within location

• Contribute to and attend brand events

• Promote Travelbag brand values through contribution of personal experiences and knowledge to marketing collateral

To be considered for this role, we need you to have the following skills, experience and qualifications:

• Proven record of meeting and exceeding sales targets

• GDS experience an advantage, but full training will be given

• Good IT skills including keyboard skills and experience of using Microsoft Word, Excel and Outlook

• Strong communication skills with the ability to provide service to our customers through varied methodology – i.e. face to face, by telephone and by e-mail

• Ability to work under own supervision or as part of a team

• Enthusiastic and persuasive

• Attention to detail and ability to problem solve

• A passion for travel

• Experience of the travel industry is desirable, but not essential

Competencies:

• Customer service skills
• Sales skills
• Self motivated/target driven

For more information, please click on the job description below

Travelbag operates 8 retail stores and a virtual call centre in the UK and is owned by dnata Travel, part of the Emirates Group. In the UK, our brands also include Gold Medal Travel.

This role is at our office is based in our Knutsford Travelbag store located; 8 Princess St, Knutsford WA16 6DD.

We have some fantastic benefits, making us a great place to work:

• Travel discounts – we have a dedicated Staff Travel Team to help you plan your next adventure

• 25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays)

• Additional annual leave purchase scheme – so you can pursue your love of travel

• Company pension scheme

• Life assurance

• Low-cost health care for you and your family

• Employee Assistance programme

• Mental Health First Aiders

• Ongoing development – we have an in-house People Development Team

• Industry/social events – including supplier events, office socials & parties and pop-up shops

• Cycle to work scheme

• Reward & recognition programme

• Belong programme - Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI strategy

• Volunteer days – one day’s paid leave each year to volunteer with a registered charity

• dnata4good – supporting the local communities we work, live and thrive in

• Refer a friend scheme

• Free eye care tests

• Free Taste Card membership– offering discounts on dining out, movies, attractions, takeaways and online shopping

• Casual dress code

• Free tea and coffee, break out areas with free wifi