Travel Retail - Tom Ford - Fragrance Specialist - Heathrow T4 - 36 Hours

Tom Ford; Coventry; On-site; GBP 22,000 - 28,000; Full time

Job summary

A global beauty brand is seeking a Fragrance Specialist at Heathrow T4 to achieve sales targets and provide exceptional customer service. The ideal candidate will have experience in retail or guest services, be available for flexible working hours, and maintain high grooming standards. This role emphasizes teamwork and administrative accuracy while promoting the brand's image.

Qualifications

• Preferably have retail or guest services experience in beauty.
• Must be able to work retail hours, including nights and weekends.
• Provide proof of right to work if invited for an interview.

Responsibilities

• Achieve retail sales targets and enhance customer loyalty.
• Provide excellent customer service and adhere to beauty standards.
• Maintain high grooming standards and complete required administration.

Skills

Retail or guest services experience

Ability to deliver inspirational customer service

Experience with retail point-of-sale software

Job description

Travel Retail - Tom Ford - Fragrance Specialist - Heathrow T4 - 36 Hours, Longford

Client: Tom Ford

Location: Longford, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: ff78bda2ce57

Job Views: 14

Posted: 12.08.2025

Expiry Date: 26.09.2025

Job Description:

• KEY RESPONSIBILITIES AND STANDARDS

• SELL THE TOM FORD BEAUTY BRAND
• Achieve retail sales targets set by the company.
• Strengthen customer loyalty and promote new launches and events through targeted communication.
• GIVE EXCELLENT CUSTOMER SERVICE
• Provide prompt, polite, and efficient service at all times.
• Adhere to TOM FORD BEAUTY service standards.
• Communicate product expertise effectively with every customer.

• PERSONAL GROOMING

• Maintain high standards of personal grooming as per TOM FORD BEAUTY guidelines.
• Wear the TOM FORD BEAUTY uniform, kept clean and professional.
• Display a bold TOM FORD BEAUTY look.
• Use only TOM FORD BEAUTY products during working hours unless specified otherwise.
• Male specialists should follow male grooming guidelines.

• WORK EFFECTIVELY AS PART OF A TEAM

• Support colleagues and promote team efficiency by being flexible and taking on required tasks.
• Communicate relevant information to the Account Coordinator and colleagues.
• Maintain high standards of punctuality to ensure team efficiency.

• MAINTAIN HOUSEKEEPING STANDARDS

• Keep counters, tester stands, and displays clean and organized.
• Merchandise according to brand guidelines.
• Follow hygiene standards and proper utilization of tools.

• COMPLETE ADMINISTRATION

• Accurately and legibly complete all required administration, including sales reporting.

• OTHER TASKS

• Perform any additional duties to support the team and business as required.

Qualifications:

• Retail or guest services experience, preferably in beauty, is desirable.
• Ability to deliver inspirational, authentic, and personalized customer service.
• Availability to work retail hours, including nights, weekends, and special events.
• Experience with retail point-of-sale software is a plus.
• Proof of right to work in the country must be provided if invited for an interview.