Travel Retail - La Mer - Expert - Manchester Airport - 36 Hours

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Client:

Location:

Manchester, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

27cfe9d19cbb

Job Views:

14

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

La Mer’s journey began when Dr. Max Huber suffered burns in an experiment gone awry and set out to create his own destiny. Physicist by day, stargazer and dreamer by night, he hoped to unlock the power of renewal of the sea.

Inspired by the oceanic world, Huber fermented nutrient-rich sea kelp with other natural ingredients. 12 years and 6,000 experiments later, Crème de la Mer was born – and Huber’s skin appeared dramatically renewed.

JOB TITLE: Expert

RESPONSIBLE TO: Counter Manager

MAIN PURPOSE: To achieve the personal objectives set down by La Mer and to contribute to the success of the account through the delivery of outstanding customer service

To promote and maintain the brand’s image and reputation to the customer

KEY RESPONSIBILITIES AND STANDARDS

1. SELL THE LA MER LINE

• Achieve required retail sales targets set by the Company as communicated by the Counter Manager
• Be aware of and achieve the targets set by the Company as communicated by the Counter Manager in respect of the daily goal for average minimum sale in units and volume and any other productivity targets
• Link sell to achieve the average minimum sale targets
• Work outside the counter whenever possible to recruit new customers to the brand
• Identify customer needs through the use of open ended questions, using demonstrations where appropriate
• Close the sale effectively and commit customers to a follow-up visit
• Put all customers onto the registry system and update existing ones on every visit

2. RESPONSIBILITY FOR GUEST OWNERSHIP PROGRAMME/ LUXURY

CLIENTELING

• Be accountable for developing and managing your own guest relationship and luxury clienteling, using the tools of the replenishment diary and the customer registry card , OCT technology and /or IPhone connections
• Introduce the Client Profile card, capture the guest’s information, check all data provided and confirm the best way to contact the guest for further services. Attempt to achieve a minimum capture rate of 80%.
• Check that each guest is a member of current OCT programme and update current and previous history, ensuring that client profile card is always updated
• Ensure that follow up procedures are completed, including adding guests information into personal replenishment diary, contact by telephone or letter, thank you notes etc.
• Demonstrate excellent product knowledge, communicating this to the customer to meet their needs

3. PERSONAL GROOMING

• Maintain high standard of personal grooming as specified by La Mer.
• Wear make-up at all times and keep hair, shoes and clothes clean and well groomed/presented
• Wear uniform as required.