Travel Retail - ELC Advisor - Aelia.Airport, Belfast - 24 Hours

ESTÉE LAUDER Companies; Belfast; On-site; GBP 22,000 - 28,000; Full time

Job summary

A global beauty company is seeking an ELC Advisor in Belfast. The role involves providing exceptional customer service, achieving sales targets, and maintaining product knowledge across various brands in airport and retail locations. Ideal candidates will have retail experience, strong interpersonal skills, and flexibility to work varied hours.

Qualifications

• Retail or guest services experience in beauty or luxury goods preferred.
• Ability to provide authentic and personalized customer service.
• Sales-oriented with the ability to meet targets.

Responsibilities

• Provide excellent customer service and achieve sales targets.
• Maintain grooming standards and promote multiple brands.
• Report sales daily and collaborate with team members.

Skills

Customer service

Sales oriented

Flexibility

Product knowledge

Multilingual abilities

Job description

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Client:

Location:

Belfast, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

b18480ef43da

Job Views:

34

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Job Summary

The ELC Advisor is responsible for providing an authentic and personalized service to our customers to achieve the sales targets within Travel Retail locations. They handle a range of brands in both Airport and Free-standing Store formats, depending on staffing needs.

Key responsibilities include:

• Demonstrate excellent product knowledge across brands, understanding brand stories and hero products to meet customer needs.
• Provide exceptional service and experience, engaging customers with conversational skills to fulfill shopping needs.

Sales and Service across ELC Brands in airport/downtown locations:

• Achieve retail sales targets set by the company.
• Maintain personal grooming standards as specified by ELC.
• Link sell within and between brands to increase Items Per Transaction and Basket Value.
• Stay updated on competitor activities and missed opportunities.
• Utilize Education Team strategies for product knowledge and skills.
• Deliver excellent service, continually improving service levels and creating a positive customer experience.
• Report sales daily and weekly to the Team Leader/SEE.
• Utilize digital education platforms and complete cross-branded training.

Work Effectively as Part of a Team

• Build strong relationships with team members, colleagues, managers, and retailers.
• Assist colleagues and adapt tasks as needed.
• Communicate effectively with management.
• Participate in training meetings and complete online learning modules.
• Collaborate with store personnel and management.
• Maintain high standards of timekeeping.
• Follow company policies, standards, and procedures.

Maintain Housekeeping Standards

• Regularly clean counters, tester stands, and displays to ensure hygiene standards.
• Merchandise fixtures and displays as directed.

Complete Administration

• Accurately complete all administrative tasks on time.

Qualifications

• Retail or guest services experience is desirable, preferably in beauty or luxury goods.
• Ability to provide authentic and personalized customer service.
• Sales and goal-oriented with the ability to meet company sales targets.
• Flexibility to work retail hours, including weekends and evenings.
• Experience with retail POS systems is a plus.
• Proof of right to work in the country is required if invited for an interview.
• Willingness to work across multiple brands.
• Experience in makeup artistry is a plus.
• Interest in interacting with diverse cultures is a plus.
• Multilingual abilities are advantageous.