Travel Retail Beauty Advisor London Stansted (40 Hours)

L'OREAL GROUP; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a leading company in Travel Retail as a Beauty Advisor, where you'll offer personalized luxury consultations in airports worldwide. You'll enhance customer experience through exceptional service, while gaining valuable training and career development opportunities in the beauty industry.

Benefits

Competitive salary package

Employee discounts

Training and development programs

Qualifications

• Willingness to learn about products and application techniques.
• Ability to work flexible hours including evenings and weekends.
• Must be approachable and friendly.

Responsibilities

• Provide exceptional service and achieve sales targets.
• Maintain quality and appearance of the counter/store.
• Develop positive relationships with airport personnel.

Skills

Customer Service

Teamwork

Product Knowledge

Tools

POS Software

Job description

Travel Retail L'Oréal Group Beauty Advisor

Fasten your seatbelts and get ready to take off to our 6th continent. We have a borderless territory where our own capitals are top airports like Dubai, London, Delhi, Oslo, or Istanbul. Beauty is 30% of the Travel Retail market... and expected to double in 10 years! With their wide range of passenger profiles, innovative retail solutions and fantastic growth opportunities; Dublin Airport shops are two of the Flagships for L'Oréal Travel Retail!

No one captivates French elegance like L'Oréal. We want to empower women and men making them feel more confident by offering a personalised and luxury consultation for skincare, make-up, and award-winning fragrances. You will be part of an expert team driving brand awareness and sales while making each of our customers feel special every day.

You're passionate about exceptional service and luxury beauty even if you don't yet have experience within this industry. You're approachable, friendly and thrive working in a team to create a positive working environment with your colleagues and for your clients on the counter.

You'll have the opportunity to attend L'Oréal Group training and education as well as benefit from L'Oréal learning opportunities so you can development yourself within your role, opening career paths such as becoming a Make-Up Artist, Counter Manager and more.

Mission:

To provide exceptional service to L'Oréal Group customers and achieving sales targets

To be successful...

• Ability to work flexibly during retail hours, which due to the airport being open long hours every day of the year will include evenings, weekends and holidays.
• Have a desire to learn fundamental product knowledge (features, benefits, usage) and application techniques to provide the best results for clients.
• Generate sales to achieve sales target by applying Multi brand selling methods, product knowledge and being able to follow basic service flow.
• Are comfortable to traffic stop when relevant, to share L'Oréal group beauty with more people.
• Ability to use POS software and other digital systems required to successfully run the counter.
• Maintain the counter/store quality and merchandising including appearance and cleanliness of counter/store, follow merchandising guidelines and ensure on shelf product availability.
• Develop positive relationships with airport floor managers and head office.
• Be a brand ambassador with your attitude, eventing, and on-brand grooming.
• Convey passion and master storytelling.
• Connect with our clients and care, provide good solutions and after sales/service.

For 40 years, L'Oréal is the leader of Travel Retail. We are ideally positioned to offer any traveller the products they need, whatever their beauty rituals. There's no flight plan. But as pioneers, our people have what it takes to conquer new frontiers!

Working with us, you will be at the heart of our ambition to win over another 1 billion consumers and offer the best in beauty to everyone on the planet. You'll have the opportunity to learn new skills through our unique training and development programmes, as well as receive a competitive salary package and excellent benefits, including amazing discounts across the L'Oréal portfolio.

At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome differences - different backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That's the beauty of L'Oréal.