Travel Retail Beauty Advisor Birmingham Airport (40 Hours)

Avature; Birmingham; On-site; GBP 22,000 - 32,000; Full time

Job summary

Join a pioneering team in the beauty industry, where your passion for exceptional service will shine! As part of a dynamic environment, you will engage with customers, offering personalized consultations and luxury beauty products. With access to L'Oréal's extensive training programs, you can develop your skills and advance your career. This role not only allows you to be a brand ambassador but also to connect with clients and create memorable experiences. Embrace the opportunity to work in a diverse and inclusive setting, where your contributions are valued and celebrated. If you are ready to make a difference in the beauty world, this is the place for you!

Benefits

Competitive salary package

Amazing discounts across L’Oréal portfolio

Training and development programmes

Qualifications

• Ability to learn product knowledge and application techniques.
• Experience in providing exceptional customer service.

Responsibilities

• Provide exceptional service to achieve sales targets.
• Maintain counter/store quality and merchandising.

Skills

Customer Service

Sales Generation

Product Knowledge

Teamwork

POS Software

Education

Training in Beauty Products

Tools

POS Software

Job description

Fasten your seatbelts and get ready to take off to our 6th continent. We have a borderless territory where our own capitals are top airports like Dubai, London, Delhi, Oslo, or Istanbul. Beauty is 30% of the Travel Retail market and is expected to double in 10 years!

No one captivates French elegance like L'Oréal. We want to empower women and men, making them feel more confident by offering personalized and luxury consultations for skincare, make-up, and award-winning fragrances. You will be part of an expert team driving brand awareness and sales while making each of our customers feel special every day.

You’re passionate about exceptional service and luxury beauty even if you don’t yet have experience within this industry. You’re approachable, friendly, and thrive working in a team to create a positive working environment with your colleagues and for your clients on the counter.

You’ll have the opportunity to attend L'Oréal Group training and education as well as benefit from L’Oréal learning opportunities so you can develop yourself within your role, opening career paths such as becoming a Make-Up Artist, Counter Manager, and more.

Mission:

To provide exceptional service to L'Oréal Group customers and achieve sales targets.

To be successful…

1. Ability to work flexibly during retail hours, which due to the airport being open long hours every day of the year will include evenings, weekends, and holidays.
2. Have a desire to learn fundamental product knowledge (features, benefits, usage) and application techniques to provide the best results for clients.
3. Generate sales to achieve sales target by applying Multi brand selling methods, product knowledge, and being able to follow basic service flow.
4. Are comfortable to traffic stop when relevant, to share L'Oréal group beauty with more people.
5. Ability to use POS software and other digital systems required to successfully run the counter.
6. Maintain the counter/store quality and merchandising including appearance and cleanliness of counter/store, follow merchandising guidelines and ensure on-shelf product availability.
7. Develop positive relationships with airport floor managers and head office.
8. Be a brand ambassador with your attitude, grooming, and eventing.
9. Convey passion and master storytelling.
10. Connect with our clients and provide good solutions and after-sales/service.

For 40 years, L’Oréal has been the leader in Travel Retail. We are ideally positioned to offer any traveller the products they need, whatever their beauty rituals. There’s no flight plan. But as pioneers, our people have what it takes to conquer new frontiers!

Working with us, you will be at the heart of our ambition to win over another 1 billion consumers and offer the best in beauty to everyone on the planet. You’ll have the opportunity to learn new skills through our unique training and development programmes, as well as receive a competitive salary package and excellent benefits, including amazing discounts across the L’Oréal portfolio.

At L’Oréal, we take pride in creating a diverse, equitable, and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome differences - different backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.