Travel Operations Specialist (InsideAsia)

Insidetravelgroup; Bristol; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in travel services seeks a Travel Operations Specialist to join their team in Bristol. This role entails managing client bookings, generating travel documents, and ensuring high-quality delivery of group tours and tailor-made trips. The ideal candidate will have a good knowledge of travel operations and a passion for client service. Benefits include 25 days annual leave, hybrid working arrangements, and an annual bonus.

Benefits

25 days annual leave

Day off on your birthday

Volunteering leave

Employee Assistance Program

Designated learning and development time

Annual discretionary performance bonus

Regular staff socials

Qualifications

• Good knowledge of travel operations.
• Passion for providing excellent support service.
• Positive demeanor while communicating with stakeholders.

Responsibilities

• Manage booking queues, reservations, and client needs.
• Generate final travel documents accurately.
• Conduct quality checks of bookings.

Skills

Strong communication

Teamwork

Attention to detail

Problem-solving

Tools

AXUM

Job description

Travel Operations Specialist

The role:

We are recruiting a Travel Operations Specialist for our global Booking Delivery Team in Bristol. This is an exciting opportunity for an administrator with a good knowledge of travel operations and a passion for providing an excellent support service to our clients.

You will be securing services for our client bookings and generating client’s final travel documents, ensuring that the final documentation is prepared accurately and using the most up-to-date information. You’ll play a vital role in making sure that all the services are booked appropriately, and you will generate final travel documents for clients.

Key responsibilities:

The essential cog between our Travel Consultants and our suppliers; this varied role will primarily see you managing a mix of booking queues, reservations and requests, balancing availability and logistics with client needs and preferences, to ensure the smooth delivery of high-quality group tours and tailor-made trips within the InsideAsia brand.

You will also be responsible for the generation of our client and tour leader travel documents and will play an integral role in keeping stored client and product details up to date to ensure these automated documents are flawless.

From time to time, you may also be assisting with administrative sales-related tasks such as preparing transport tickets, handling deliveries, or perhaps printing, compiling and sending travel documents to our clients.

Main Tasks and Responsibilities

• Maintain strong, mutually beneficial relationships with our suppliers and external partners

• Conduct a quality check of new bookings at confirmation stage to ensure all services are booked correctly with the supplier and all client information required is passed on

• Input relevant and accurate reservation details into AXUM to ensure smooth generation of Info-Packs for clients and delivery of the trips as promised to clients

• Conduct a quality check of bookings prior to the generation of final travel documents (Info-Packs), checking the itinerary in our system with all suppliers to ensure all changes have been captured, everything is booked correctly and any further information required is passed on.

• Generate Info-Pack documents, manually updating fields where required

• Check Info-Packs, ensure all tickets are prepared and ready as required. These will then be passed to Travel Consultants for a final proof before sending

• Assist with any group tour administration tasks as required

• Monitor relevant work queues to ensure all relevant tasks are delivered in the required timeframes

What we are looking for from you:

You will be a representative for the InsideAsia brand on several fronts, therefore your ability to maintain a professional and positive demeanor when communicating with both internal and external stakeholders is imperative. You’ll need to be a positive person and willing to work hard for your teammates and customers. A keenness to learn new skills and knowledge on a daily basis, is key as is the determination to do a good job on every task, no matter how small.

We recognize that job adverts are often a wish list, and no candidate can have equal experience in every required/desired skills, however if you think you would be a good fit for Inside Travel Group and this role, we would welcome an application from you!

What you get in return:

• 25 days annual leave, rising by one day each year to a maximum of 28 days.
• Day off on your birthday
• Volunteering leave
• Employee Assistance Program
• Designated learning and development time
• Annual discretionary performance (individual and company related) bonus
• Hybrid working, regular staff socials