Travel Operations Officer - 12 month Fixed Term Contract

We Manage Jobs(WMJobs); Birmingham; Hybrid; GBP 26,000 - 33,000; Full time

Job summary

Birmingham City Council is looking for a Travel Operations Officer on a fixed-term contract until 29.06.2026. The role entails managing transport solutions for children and young people, including route planning and compliance. Candidates should possess strong Excel skills and great communication abilities to ensure excellent service for families with special educational needs.

Qualifications

• Strong skills in Excel required for data management tasks.
• Good communication skills and understanding of special educational needs.
• Ability to manage a busy workload effectively.

Responsibilities

• Undertake route planning and daily management of 1000 routes.
• Support contract management and compliance.
• Work closely with parents, schools, and transport operators to provide a quality service.

Skills

Excel

Communication

Attention to Detail

Job description

Travel Operations Officer

Fixed Term Contract until 29.06.2026

Grade 3 - £26,409 - £32,654 *(consultation grade - subject to formal evaluation under the Pay Equity Review)

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.50 hours per week

Work base - Birmingham and hybrid working with travel across Birmingham

The Children and Young Peoples’ Travel Service (CYPTS) provide transport solutions helping over 6,000 children and young people to attend education.

As a Travel Operations Officer, you will undertake route planning and daily route management with a daily overview of 1000 routes operating across the city of Birmingham.You will also support contract management, data management and compliance.

• You will work closely with parents, schools and our transport operators to give our children and families a first-class service.
• You’ll have a good understanding of the challenges faced by children and young people with special educational need and their families. Using your skills in information gathering, great communication and finding good resolutions, you will put children and families at the heart of what you do.
• A large part of the this role will be using excel to filter sheets and workbooks in order to find / check information.
• Strong excel skills, attention to detail and the ability to manage a busy workload is important for this role.

The role will offer hybrid working with travel across Birmingham.As a Travel Operations Officer there will be a requirement to travel to school sites, transport operator sites and travelling on school routes where required.

This is a fixed term contract. End date 26/06/2026

Please upload an up-to-date CV and Personal Statement via the attachments part of your application. The Personal Statement should outline how you meet the essential criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. Note the Personal Statement should be no more than 1500 words. Unfortunately, we cannot consider any applications without a CV and Personal Statement attached

Birmingham City Council is an accredited Disability Confident Leader employer, andwe arecommitted to employing, retaining and developing all of our people.

We are dedicated to supporting internal mobility and the development of our people. As such, applications from internal employees and those under S118 will be given priority and reviewed before external applications are considered.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact:[e-mail]

We welcome applications from people with caring responsibilities and flexible working options will be considered.

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance withUK Home Office requirements, before any employment offer can be confirmed.

Job Description and PersonSpecification

We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.