Travel Operations Manager

ZipRecruiter; Stockport; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in sports management is looking for an Operations Manager to oversee operations, enhance customer service, and drive business growth. This role offers significant career advancement opportunities. Ideal candidates will have a degree and proven management experience in a travel or event context.

Benefits

Company pension scheme

Performance-related bonus

25 days of annual leave plus bank holidays

Qualifications

• Proven success in travel or event management roles.
• Self-motivated, team player with excellent organizational skills.
• Experience with social media and website management.

Responsibilities

• Manage pre- and post-sales operations and provide excellent customer service.
• Engage with customers and convert inquiries into bookings.
• Compile risk assessments and manage marketing efforts.

Skills

Organizational skills

Customer service skills

Time management

Spanish

Social media management

Attention to detail

Education

Degree qualification

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Canva

WordPress

Job description

Job Description

Do you have experience working in Operations Management? Are you passionate about sport? Can you effectively plan and deliver tours/events?

We are seeking an ambitious Operations Manager to join our small team based in Bramhall, Cheshire. Due to increased demand since the pandemic, we want an experienced, well-organized manager to help lead and grow the business. Within two years, the successful candidate is expected to run the operations side of the Sports Abroad business, offering further career advancement opportunities.

This is an exciting opportunity for the right candidate. If this sounds appealing, click apply to learn more.

Responsibilities:

1. Take full management responsibility for pre- and post-sales operations.
2. Sales: Provide information on pricing, facilities, and availability. Engage proactively with customers. Convert inquiries and follow up to ensure successful conversions. Deliver excellent customer service and build strong client relationships. Manage all post-sale requirements to ensure a flawless, personalized service.
3. Client relationship building.
4. Compile and update risk assessments for all destinations.
5. Maintain up-to-date knowledge of current campaigns, special offers, and competitor prices.
6. Marketing: Manage and update social media and website content.
7. Business development: Investigate and implement innovative ideas to grow the business. Identify new destinations, negotiate rates and conditions, and explore new markets within the sports travel industry.
8. Improve and develop office booking systems to streamline operations.
9. Recruit and manage additional team members as needed.

Qualifications and Skills:

• Proven success in travel or event management roles.
• Exceptional organizational and administrative skills.
• Outstanding customer service skills.
• Degree qualification is preferable.
• Self-motivated and able to work independently, but also a team player.
• Good prioritization and time management skills.
• High attention to detail.
• Strong computer skills: Microsoft Word, Excel, and Outlook.
• Knowledge of Spanish is advantageous.
• Experience with social media and website management (e.g., Canva, WordPress) is a plus.
• An interest in sports, especially competitive swimming, is preferable but not required.

Benefits & Working Hours:

• 37.5 hours per week.
• Company pension scheme.
• Performance-related bonus.
• 25 days of annual leave plus bank holidays.

If interested, please contact Gemma at (phone number removed) or send your CV to (email/URL removed).