Travel Operations Executive – Visa’s – £18k – £20k

Recruitment Avenue; London, Greater London; On-site; GBP 18,000 - 20,000; Full time

Job summary

An established industry player is seeking a dedicated Travel Operations Executive to join their team. In this exciting role, you will handle passport and visa processing for clients embarking on luxury holidays. Your attention to detail and ability to work under pressure will be crucial as you ensure that all documentation is completed accurately and on time. This position offers a unique opportunity to contribute to a company where employee satisfaction is a priority, making it a fantastic place to grow your career in the travel sector. If you are proactive, reliable, and passionate about customer service, this could be the perfect fit for you.

Qualifications

• Must have strong attention to detail and ability to work under pressure.
• Good communication skills are essential for this role.

Responsibilities

• Process all passport and visa forms received daily.
• Run reports within the system for operations and finance.
• Work as part of the team to assist with enquiries.

Skills

Attention to detail

Good written communication skills

Good verbal communication skills

Computer literate

Interpersonal skills

Customer service understanding

Outgoing attitude

Proactive

Job description

Job Title – Travel Operations Executive – Visa’s

Department/Sector – Travel

Job Location – London

Salary – £18k – £20k

Our client is one of the leading luxury tour operators and the great news is that they are recruiting a visa operations executive. Roles with our client don’t come available often due to the staff being so happy at the establishment.

In the role you will process all passport and visa forms received on a daily basis for clients traveling to their luxury holidays.

You will be checking all details and print off relevant forms required to complete the process for the embassy.

Our client needs you to acknowledge all passports received through the system and advice customers of their arrival.

Part of the role is to log the details onto the spreadsheet daily.

Another part of the role is to run reports within the system for operations and finance to assist with the visa process.

You must be great at attention to detail and have the ability to work calmly under pressure during busy periods so that documents are delivered on time is a key requirement.

Responsibilities:

• Process all passport and visa forms received on a daily basis.
• Check all details and print off relevant forms required to complete the process for the embassy.
• Acknowledge all passports received
• Run reports within the system for operations and finance to assist with the visa process.
• Return passports via the postal system on a daily basis, package visa documents for special delivery.
• Work as part of the team to talk calls on the visa line to help with enquiries from both agents and direct customers.
• To undertake any reasonable task that may be required by any of the senior management team.

Key Skills/Experience Needed:

• Honesty and reliability are key to this role.
• Good written and verbal communication skills
• Well-presented and portrays the company a professional manner
• Polite phone manner, able to take messages.
• Computer literate
• Outgoing, ‘Can do’ attitude, proactive, takes initiative
• Understands meaning of good customer service
• Good interpersonal skills
• Keen to learn, enthusiastic