Travel Operations Executive – German Speaking – £17k – £22k

Recruitment Avenue; Greater London; On-site; GBP 17,000 - 22,000; Full time

Job summary

An established industry player is seeking a Travel Operations Executive who speaks German fluently. This role involves overseeing group operations, ensuring that all services are booked accurately, and maintaining excellent communication with clients. The ideal candidate will thrive in a busy environment, possess strong customer service skills, and have a solid understanding of the travel industry, particularly in Great Britain and Ireland. Join a dynamic team that values accuracy, teamwork, and a positive attitude, and contribute to delivering exceptional travel experiences for clients.

Qualifications

• Fluent in German and English, with a focus on customer service.
• Relevant education in tourism or business administration is preferred.

Responsibilities

• Ensure accurate costing information is inserted for bookings.
• Issue proper documentation on time and collect payments as required.

Skills

Customer Orientation

Fluency in German

Fluency in English

Attention to Detail

Ability to Work Under Pressure

Destination Knowledge (Great Britain and Ireland)

Team Spirit

Positive Attitude

Experience in Group Travel

Relevant Education in Tourism or Business Administration

Education

Apprenticeship in Tourism

Studies in Business Administration

Job description

Job Title – Travel Operations Executive – German Speaking

Department/Sector – Travel

Job Location – London – Harrow

Salary – £17k – £22k

Our client is one of the leading Inbound Tour Operators specialising in Great Britain and Ireland. Their clients are based throughout Europe with the majority in German and French speaking countries.

They are looking for a German speaking Operations Executive who will be required to oversee the operations of groups and ensure that clients’ expectations and requirements are more than met.

You will be responsible for ensuring that all services are correctly booked from the time that a booking is confirmed.

They need you to ensure that requested amendments are confirmed within company deadlines and that the client is constantly updated on the status of the group.

Responsibilities:

• Responsible for inserting accurate costing information
• Issue the proper documentation (e.g. confirmations, vouchers and general information) on time
• Responsible for ensuring that payment for bookings is collected in accordance with company requirements

Key Skills/Experience Needed:

• Friendly and very customer orientated
• Highly accurate
• Able to work to tight deadlines
• You thrive in a busy environment
• Fluent in German and English, both written and spoken
• Destination knowledge (Great Britain and Ireland)
• A great team spirit
• Relevant education in tourism or business administration (e.g. apprenticeship or studies)
• Experience in group or coach travel (e.g. work placements)
• A positive attitude