Travel Money Bureau Manager — Lead & Elevate Performance
Travelex Central Services
Get a reply from this employer
Your resume and cover letter, tailored to exactly what they’re hiring for.
Benefits offered by this job
Job summary
Travelex operates Tesco Travel Money in Beaumont Leys and seeks a Bureau Manager to lead the team, drive performance and ensure top‑tier customer service. The role covers managing daily operations, target delivery, data review for continuous improvement, and compliance with internal standards.
You will oversee FX transactions and online orders, applying training to advise customers on products and services.
Qualifications
- Leadership experience in a retail environment.
- Strong communication and eye for detail.
- Experience in driving revenue and performance.
- Background in delivering excellent customer service.
- Ability to train and develop a team.
Responsibilities
- Lead, support and champion your team to deliver excellence daily.
- Work towards KPIs and achieve targets.
- Review data to drive performance and continuous improvement; celebrate success.
- Ensure the Bureau passes internal audits and adheres to SOPs.
- Process foreign exchange transactions and online orders accurately; provide expert product advice.
- Deliver training in practice and apply it on the floor.
- Follow company processes and maintain attention to detail to stay on track.
Skills
Job description
Travelex operates Tesco Travel Money in Beaumont Leys and seeks a Bureau Manager to lead the team, drive performance and ensure top‑tier customer service. The role covers managing daily operations, target delivery, data review for continuous improvement, and compliance with internal standards.
You will oversee FX transactions and online orders, applying training to advise customers on products and services.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
