Bureau Manager — Lead FX Team to Outstanding Service

Travelex Central Services; Dundee; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Private medical

Dental insurance

Critical illness insurance

Wellbeing support

Flexible shifts

25 days holiday + bank holidays

Monthly bonus

Pension plan

Career development

Job summary

Travelex Central Services, in partnership with Tesco Travel Money, seeks a Bureau Manager for Dundee to lead a busy bureau and deliver outstanding customer service for travel money needs.

You will manage a team, drive KPI performance, ensure compliance, and provide expert product advice in a fast-paced environment. This role offers growth, flexible shifts, and a structured training pathway.

Qualifications

• Leads from the front to bring out the best in the team.
• Excellent communication with attention to detail.
• Experience driving revenue, performance and excellence.
• Retail background with a passion for great customer service.

Responsibilities

• Lead, support and champion your team to deliver excellence daily.
• Work towards KPIs and targets.
• Review data to drive performance and continuous improvement; celebrate success together.
• Ensure the Bureau meets compliance metrics and passes internal audits.
• Deliver fast-paced service, processing foreign exchange transactions and online orders accurately.
• Apply training and provide expert advice on products and services.
• Follow company processes and maintain attention to detail.

Job description

Travelex Central Services, in partnership with Tesco Travel Money, seeks a Bureau Manager for Dundee to lead a busy bureau and deliver outstanding customer service for travel money needs.

You will manage a team, drive KPI performance, ensure compliance, and provide expert product advice in a fast-paced environment. This role offers growth, flexible shifts, and a structured training pathway.