Travel Insurance Support Agent - Hybrid Work

Zurich Cover-More; Greater London; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Hybrid work model

Annual leave benefits

Pension scheme

Job summary

Zurich Cover-More in Uxbridge, Middlesex, United Kingdom, is hiring a Travel Insurance Customer Service Advisor. The role involves being the first point of contact for customers and partners, delivering guidance, and handling inquiries across channels.

You will provide policy explanations, process claims, and strive to meet quality targets. The position offers 37.5 hours per week, a rotating schedule, and a hybrid working arrangement after training.

Qualifications

• Strong written and verbal communication skills.
• Experience in customer service or call centre roles preferred.
• Ability to quickly assess information and ask questions when needed.
• Passion for helping customers and solving problems.
• Flexibility to work shifts including weekends and holidays as required.

Responsibilities

• Provide clear, accurate advice on travel insurance policies and claims.
• Handle inquiries via phone, email, and messaging channels.
• Identify customer needs and offer tailored solutions to ensure satisfaction.
• Explain policy details and coverage to resolve queries efficiently.
• Aim to meet quality, response time, and customer satisfaction targets.
• Escalate complex issues when needed to ensure resolution.

Skills

Excellent communication

Customer service experience

Attention to detail

Problem solving

Flexible shifts

Job description

Zurich Cover-More in Uxbridge, Middlesex, United Kingdom, is hiring a Travel Insurance Customer Service Advisor. The role involves being the first point of contact for customers and partners, delivering guidance, and handling inquiries across channels.

You will provide policy explanations, process claims, and strive to meet quality targets. The position offers 37.5 hours per week, a rotating schedule, and a hybrid working arrangement after training.