Travel Health & Safety Operations Lead

MBM Executive Travel Recruitment; Horsham; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Contributory pension

Travel discounts

Career progression

Job summary

MBM Travel Executives are recruiting for a Customer Health & Safety & Operations Manager in a hybrid role based in the UK, with approximately 70% Health & Safety focus and 30% customer operations. The role involves day‑to‑day H&S implementation across the group, coordinating with external advisers and supplier partners, and reporting risks to senior leadership.

The ideal candidate will have travel sector experience, deep H&S knowledge, and a track record leading operational or customer‑facing

Qualifications

• Experience in travel sector, ideally tour operator/OTA
• Strong knowledge of health & safety regulations in travel
• Experience managing safety through third‑party advisors and audits
• Excellent communication and problem‑solving under pressure

Responsibilities

• Managing supplier H&S audits, compliance and risk.
• Investigating incidents, near misses and customer H&S complaints.
• Monitoring and reporting key risks and actions to senior leadership.
• Working with Contracting and Product teams to manage supplier compliance.
• Supporting the Group's Incident Management Plan and out-of-hours process.
• Supporting ABTA engagement, Safer Tourism accreditation and training.
• Helping lead, coach and develop the Customer Operations team.
• Managing operational priorities, customer escalations and supplier issues.

Skills

Health & Safety in travel

Operations management

Leadership & people management

Stakeholder communication

Risk assessment & incident handling

Education

IOSH qualification

Job description

MBM Travel Executives are recruiting for a Customer Health & Safety & Operations Manager in a hybrid role based in the UK, with approximately 70% Health & Safety focus and 30% customer operations. The role involves day‑to‑day H&S implementation across the group, coordinating with external advisers and supplier partners, and reporting risks to senior leadership.

The ideal candidate will have travel sector experience, deep H&S knowledge, and a track record leading operational or customer‑facing